Director of Student Support

Job No : 536146; 3 / 4 / 2024

DIRECTOR OF STUDENT SUPPORT

California State University, Los Angeles, invites applications for the above Administrator I position.

The University : California State University, Los Angeles (Cal State LA) is one of 23 campuses within the California State University system.

The University is the premier comprehensive public university in the heart of Los Angeles. We offer nationally recognized programs and our faculty have a strong commitment to scholarship, research, creative pursuits, and service.

As a federally recognized Hispanic-serving (HSI) and Asian-American, Native American, and Pacific Islander-serving institution (AANAPISI), Cal State LA recognizes the transformative power of education and embraces its duty to identify and serve the needs of all of its students.

The University is committed to creating a community in which a diverse population of students, faculty, and staff can thrive.

The Position : Under the general direction of the Associate Dean of Students for Community Care, the Director of Student Support is responsible for ensuring student success by facilitating support, referrals, advocacy, and follow-up services using nonclinical interventions and in collaboration with University departments or individuals, community agencies, parents / supporters, and stakeholders in the student's success.

This position will provide supervision to the Student Support Specialists and work closely with the associate deans and / or directors of advising across all colleges at Cal State LA.

The Director of Student Support supports students experiencing crises or struggles that are negatively impacting their ability to be successful in school - including students with current and emerging mental, psychological, or physical health issues, including basic needs, and students experiencing issues adjusting to academic and social life or with navigating the University system.

In addition to supporting students, the incumbent will be available to consult with faculty, staff, parents / supporters, and concerned others if they are worried about the student's behavior.

• The Director of Student Support works closely with the Campus Awareness, Response, and Education (CARE) Team to assist with high- level student concerns related to academic difficulties, social concerns, behavioral disruptions, or health issues;
• will provide case management of students with complex mental health and physical health problems, learning disabilities and safety concerns who are reported to the Office of the Dean of Students;
• establish comprehensive plans of care and support utilizing appropriate on-campus and community services / providers; re-evaluate and adjust plans according to need over time;
• partner with the student and collaborate with other relevant parties; maintain necessary records using Maxient and / or other case management platforms;
• act and advocate for the student as they navigate the academic, student life, and basic needs landscape by working with relevant on-campus and off-campus providers to ensure the student's needs and accommodations are understood;

seek culturally competent services and service providers to meet the unique cultural needs of each student; and serve as a key member of CARE Team.

• Required Qualifications & Experience : Bachelor's degree from an accredited four-year college or university and five years of professional experience in one of the student services program areas or behavioral sciences, public or business administration, or a job-related field (social work and counseling);
• OR a Master's degree and three years of related experience. The incumbent must have thorough knowledge of the principles of individual and group behavior;
• research and interview techniques; the policies, procedures, and practices of the program to which assigned or the ability to quickly acquire such knowledge;
• the principles, practices and trends of the Student Services field as well as general knowledge of the policies, practices, and activities of Student Services programs outside the program to which immediately assigned;

English grammar, spelling and punctuation; and working knowledge of or ability to quickly learn University infrastructure, policies and procedures.

• The incumbent must have strong interpersonal and communication skills (oral and written); excellent customer service and public relations skills;
• Excellent communication skills; strong conflict resolution skills and crisis counseling skills; demonstrated customer service skills, including a very high level of diplomacy and professionalism;

excellent organizational and time management skills; and excellent computer skills and proficiency with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.

• The incumbent must have the ability and commitment to work effectively and maintain cooperative working relationships with a wide range of constituencies in a diverse community;
• provide crisis counsel, make referrals, and provide advocacy to Cal State LA students; advise students individually and in groups on varied and complex matters;
• obtain factual and interpretive information through interviews; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action;
• carry out professionally complex assignments without detailed instruction; determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of an argumentative or sensitive nature;
• analyze complex situations accurately and adopt effective courses of action; effectively communicate information in a clear and understandable manner, both verbally and in writing;
• draft and compose correspondence and professional reports; speak publicly in large groups; use initiative and resourcefulness in planning work assignment and implementing long-range program improvements;
• effectively lead and provide work direction to others; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data;
• use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems;
• initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds;

interpret, communicate and apply policies and procedures; maintain a high degree of confidentiality; and to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.

The incumbent must have a demonstrated interest and / or ability to work in a multicultural / multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the California State University.

Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University employees who may apply for the position.

California State University, Los Angeles, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the prohibits the hiring of employees to perform CSU-related work outside the state of California.

Desired Qualifications : Master's Degree from an accredited four-year college or university in a related field (education, social work, counseling, psychology) or Licensed Clinical Social Worker (LCSW).

Experience with a community non-profit or social services agency. Ability to speak conversational Spanish. Experience developing and delivering community education programs.

Compensation : Salary is commensurate with experience and qualifications. Salary range is $3,750 - $11,146 / monthly. A comprehensive benefits package is provided.

Appointment : The Administrator I appointment will be made under the guidelines for management and supervisory employees of the California State University.

All rights and benefits associated with this appointment are governed by the Management Personnel Plan.

Closing Date : Review of applications will begin on March 18, 2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received.

A completed online Cal State University, Los Angeles employment application is required. Resumes will not be accepted in lieu of a completed application.

This position is a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

In addition to meeting fully its obligations under federal and state law, California State University, Los Angeles is committed to creating a community in which a diverse population can live and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual.

To that end, all qualified individuals will receive equal consideration without regard to economic status, race, ethnicity, color, religion, disability, national origin or cultural background, political views, sex or sexual orientation, gender, or other personal characteristics or beliefs.

Candidates must demonstrate ability and / or interest in working in a multicultural / multiethnic environment. Certain positions require fingerprinting.

The University actively encourages qualified minorities, women and persons with a disability to apply. Upon request, reasonable accommodation will be provided to individuals with protected disabilities to (a) complete the employment process and (b) perform essential job functions when this does not cause an undue hardship.

We are an Equal Opportunity / Title IX Employer.

To obtain employment information for the impaired call :

TDD Line (323) 343-3670

24-hour Dial-A-Job Line (323) 343-3678