Customer Service Center Rep

Taylor Corporation's Job Description Template :

Come Work with Us!

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Taylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long haul.

Ready to build a career? It's time to look at Taylor.

Your Opportunity : Taylor Corporation is looking for a Customer Service Representative to join Navitor's Mid-Market Team. This role serves as the main point of contact for our print partners, supporting them through every step of the ordering process-from initial inquiry to final delivery. Responsibilities include resolving issues, answering product and order-related questions, coordinating with internal teams, processing and expediting orders, and providing pricing estimates and quotes.

Your Responsibilities :

Managing all customer communications-both written and verbal-in a professional, proactive, and efficient manner.

Answering questions and providing guidance on product options, pricing, order status, and custom order details.

Processing reprints, applying credits, and resolving quality or service concerns to ensure timely and accurate order completion.

Collaborating with various internal departments to meet customer needs and ensure a seamless experience.

Building and maintaining strong relationships through consistent follow-up and regular communication.

Handling escalations and concerns with a sense of ownership, ensuring customer satisfaction across multiple systems and functions.

Working independently and within a team to consistently deliver an exceptional customer

Your Shift :

8 : 00 am to 5 : 00 pm CST with hour lunch

You Must Have :

High school diploma or equivalent; post-secondary education preferred

2-3 years of experience in customer service or a related field

Excellent verbal and written communication skills with a professional and courteous demeanor

Strong problem-solving skills and the ability to handle complaints, escalations, and product / service

issues effectively

Proficient computer skills, including experience with Microsoft Office

Strong organizational skills with attention to detail and the ability to manage multiple tasks and deadlines

Ability to work both independently and collaboratively in a team environment

Adaptability to shifting priorities and willingness to learn new systems and product lines

Requirements within this position :

Ability to communicate and exchange accurate information and ideas so others will understand

Regularly required to remain in a stationary position

Constantly operates machinery and handles products including print materials

Frequently required to move inside the facility

Regularly move up to 25+ pounds (lift, push, pull and / or carry)

We Would Also Prefer :

Familiarity with print terminology and production processes

Basic understanding of graphic file formats (e.g., PDF, EPS, JPEG) and how they relate to print quality

Experience working with B2B accounts or dealer networks

The anticipated hourly range for this position is $ 1 8.00 - $20.00 The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and / or from which they will be performing the job. The range listed is just o ne compon en t of Taylor Corporation's total compensation and benefits package for employees.

About Taylor Corporation

One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services and expertise for individuals, businesses and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer / Veterans / Disabled.