Student Loan Advisor (Open to Non-Omaha Metro Area Residents Only)

This position is only available for those whose address is outside of the Omaha and Lincoln Metropolitan Areas.

Careers Happen Here! We are Family Oriented and a Team Driven Environment!

This is a fantastic opportunity to work for North End Teleservices and establish a career supporting student borrowers' questions! As one of the fastest growing companies in the State of Nebraska, we have many opportunities for growth within our company.

Benefits :

• Work from home!
• Training is fully remote. No commuting to our offices in Omaha!
• Competitive pay!
• Paid holidays from day 1 if you meet the criteria.
• Medical, dental, and vision insurance, as well as short-term and long-term disability insurance offered after 60 days.
• $25,000 life insurance policy which is paid for by North End Teleservices.
• As a growing company, we strongly focus on promoting from within our existing employees.

Job Description :

Under general supervision, the customer service representative will take incoming calls, use chat, and complete outbound calls as necessary to assist their customers with answering frequent questions, providing detailed information, processing of applications and resolve any emerging problems that our customer accounts may face with accuracy and efficiency.

Our customer service representatives must practice active listening, be empathic and always communicate clearly with the customer in a positive and professional manner.

Great customer service is expected on every call with our customers : personalize your call, be competent with the information & assistance you deliver to your customer, patient & polite, and be initiative-taking in offering solutions and assistance.

These factors have the biggest influence on our customer experience and are measured through quality monitoring and continuous improvement.

Job Duties :

Upon completion of training and with your current skillset, you will be able to perform the following types of duties :

• Utilize standard technology such as a telephone, e-mail, and web browser.
• Navigate to the appropriate pre-scripted responses which is required to be read verbatim to provide basic general and claims specific information.
• Follow established and documented policies and standard operating procedures, such as working within the various systems, timekeeping, documentation of your call from end to end and adhering to ethic and privacy rules.
• Assist callers with filling out their application and submitting it electronically to plan provider for processing.
• Complete basic call log, documentation, and related call details for each phone inquiries such as clicking radio buttons to confirm which scripts were read by the CSR during the call.

Schedule :

This is a permanent, full-time position with the expectation of 40 hours per week. The weekly schedule is as follows. Employees will follow the work schedule assigned and must comply with the attendance and established punctuality requirements.

• Monday : 11 : 45am-8 : 15pm
• Tuesday : 10 : 45am-7 : 15pm
• Wednesday : 10 : 45am-7 : 15pm
• Thursday : 8 : 45am-5 : 15pm
• Friday : 8 : 45am-5 : 15pm

Skills :

• High School diploma or equivalent required.
• Must be able to speak and read English clearly, professionally, and fluently.
• Must be able to type a minimum of 35 WPM.
• Experience working with a personal computer and the Windows operating system is required.
• Must be able to navigate various systems and browsers.
• The ability to effectively work within established key performance indicators / metrics is necessary.
• Must have demonstrated excellent interpersonal and leadership skills.
• Must be able to multi-task and stay organized while completing simultaneous tasks.
• May be required to work holidays. Overtime may be required.
• Excellent written / verbal / interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers.
• Excellent communication etiquette.

No supervisory responsibilities.

North End Teleservices is an equal opportunity employer and is committed to diversity in its workforce. North End Teleservices recruits qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law.

Proprietary & Confidential Statement : This document and the information disclosed within, including the document structure and contents, are confidential and the proprietary property of North End Teleservices, LLC.

No part of this document may be disclosed in any manner to a third party in whole or in part and is prohibited without the prior written permission of North End Teleservices, LLC.