The Customer Service Rep will answer inquiries on customer accounts and investigate any issues and find resolutions in a timely manner.
They will serve as the liaison between the sales staff and the customer.
Your career path has many avenues available for you to succeed. Are you looking to advance at a rate that matches your ambition and skill set?
At Bunzl, we understand and want to invest in you. With our multi-career options, you’ll not only be able to find the adventure you are looking for today, but can be confident that new opportunities will be there for advancement in your future.
At Bunzl, we know that our employees are our number one asset. We seek to recruit and retain the right people who are passionate about our business and we provide opportunities for our employees so that they may progress within our company based on their talents, experiences, and their aptitude.
Responsibilities :
- Answering inquiries from distributors, end-users, and manufacturer’s reps.
- Entering and processing orders.
- Investigating customer problems and / or complaints to successful resolution.
- Maintaining relationships with both internal and external customers with exceptional service.
- Function as a liaison between customer service and other departments in the company to address customer needs.
- Expediting orders as required.
- Working effectively in a team environment to meet business goals and objectives.
- Other duties as assigned.
Requirements :
- High School graduate or equivalent with a minimum of + years' of customer service experience with technical products.
- AS experience is a plus.
- Ability to effectively work in a Windows environment with experience in Outlook, Word and Excel.
- Excellent verbal and written communication skills.
- Problem solver with the ability to multi-task using judgment and decision-making skills.
- Excellent detail-oriented customer service skills.
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