Job Purpose :
To demonstrate a caring and positive attitude toward patients as well as demonstrating attitudes of courtesy, concern, and diplomacy as related to patient care.
The ability to work effectively with the physician and other staff members is also of great importance.
Duties :
- Provide excellent customer service by effectively exhibiting a commitment to patients and customers through helpfulness and cooperation to all who call the clinics.
- Identifies patient needs and available appointment openings when the patient need to be scheduled in more than one clinic on the same visit day.
- Schedule and register patients who call requesting appointments, facilitate retrieving patient records and medical history Knowledgeable of medical and clinical terms and be able to and effectively satisfy callers by understanding where to transfer all calls correctly.
- Knowledgeable of medical and clinical terms and be able to document calls efficiently and accurately while speaking with the callers.
- Maintain patient confidentiality is crucial.
- Demonstrates exemplary telephone etiquette skills.
- Coordinates the scheduling and canceling of complex patient appointments.
- Works with specific clinics to arrange for scheduling.
- Notifies patient of change in appointment scheduling.
- Obtains patient demographic and insurance information for new patients and verifies for returning patients.
- Arranges for accommodations and interpreter support.
- Recognizes variations and takes action to prevent undesirable appointment management outcomes.
- Documents all call
- Utilizes directories, paging and voice mail systems
- Performs other duties as assigned.
Required Education :
- High School Diploma or equivalent
- Experience and knowledge in handling telephones, computers and patient records.
- Proficient in medical terminology helpful
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