Customer Service Rep 2
Job Category : Customer Service Requisition Number : CUSTO01575 Showing 1 location Job Details
Description
ESSENTIAL FUNCTIONS
- Confer with customers by telephone in order to provide information about products and services, to take and process orders and to answer customers' questions
- Keep records of customer interactions and transactions, monitoring orders to ensure expeditious, complete and correct delivery
- Resolve customer complaints by researching the order history and taking disposition of incorrect products or service
- Follow-up to ensure that appropriate changes were made to resolve customers' problems.
- Refer unresolved customer grievances to designated departments for further investigation.
- Solicit sale of new or additional services or products, including up-selling and add-on selling
- Maintain positive relationships with both internal and external customers
- Continuously improve skills in the areas of product knowledge, process knowledge and selling techniques
- Actively participate in departmental goal setting and goal achievement
- Conduct all activities in a safe manner, adhering to company safety standards
- Continuously work towards a one-team concept with outside sales representatives
- Apply STAR qualities seamless, trustworthy, attentive, resourceful
- Provide stellar customer service and exceed the customers expectations
- Perform other duties as assigned
Education : High School Graduate or General Education Degree (GED), Associate degree preferred
Experience : 3-6 years related experience
SKILLS & ABILITIES
Computer Skills
General computer knowledge required, including use of internet and email
Other Requirements
- Basic math skills (fractions, decimals, division, multiplying, adding, subtracting)
- Keyboarding skills
- Ability to use a calculator, able to read, write and understand English
- Ability to communicate effectively and to articulate clearly
- Willing to study company catalog to assist in product knowledge
- Ability to use a multi-line phone system, occasional out-bound calling
- Ability to understand both company sales goals and initiatives
Qualifications
Skills
Behaviors
Motivations
Education
Experience
Licenses & Certifications
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