Irvine, CA based Medical Device company is adding to their team!
Bilingual French Customer Support Agents
Must reside in California
2 Schedule available - can be mixed or match must be available to work weekends Fri, Sat and or Sun
Shift 3 : 09 : 00 PM - 2 : 00 AM (5 hours) Shift 4 : 2 : 00 AM - 7 : 00 AM (5 hours)
The position will perform over-the-phone technical support for mobile applications.
Duties & Responsibilities :
- Assist customers with setup and use of mobile applications for iOS and Android.
- Educate customers with the setup and use of their mobile app.
- Provide recommendations for improving the support process.
- Escalate calls to other team members when needed.
- Document each call in a case ticketing system.
- Performs other duties or special projects as assigned.
Minimum Qualifications :
Fluency in Spanish including : Reading and Writing
- Customer friendly attitude and excellent customer services skills.
- Technical aptitude to learn and follow instructions.
- Strong working knowledge of Apple iOS and Android.
- Excellent problem-solving ability.
- Strong attention to detail.
- Ability to research solutions and work independently on tasks.
- Home Wi-Fi required - monthly stipend
- Demonstrated ability to work in teams and individually with minimal supervision.
- Good documentation skills.
- This role will be 100% remote.
- Dept Operates 24 / 7 - 365 days
- Laptop and headset provided
Education : High School Diploma or GED - Bachelor’s degree or certificate preferred
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