Automotive Service Advisor

Max Motors Dealerships is seeking a dedicated and customer-focused Service Advisor to join our team at our established dealership. As a Service Advisor, you will be the first point of contact for our customers and will play a critical role in providing excellent service to our clients.

Responsibilities :

• Greet customers and accurately record their vehicle information and service needs
• Consult with customers to determine their automotive service / repair needs and provide recommendations based on technician diagnosis
• Schedule appointments and communicate with customers regarding their vehicle's status and any additional services needed
• Ensure all necessary documentation is completed accurately and in a timely manner
• Keep customers informed of any delays, changes, or additional services needed
• Build and maintain strong relationships with customers, promoting customer retention and satisfaction
• Communicate effectively with technicians to ensure efficient and accurate service completion
• Handle customer inquiries and complaints in a professional and courteous manner
• Meet and exceed service advisor sales and customer satisfaction goals
• Keep up-to-date on all dealership promotions, service offerings, and manufacturer updates
• Other duties as assigned by management

Requirements :

We offer a competitive salary, comprehensive benefits package, and a positive and supportive work environment. If you are a team player with a passion for customer service and the automotive industry, we want to hear from you! Apply now to become a part of the Max Motors Dealerships family.