Dental Assistant

Administrative And Community Care Assistant

The West Palm Beach VA Healthcare System is in Palm Beach County, Florida, and its six outpatient clinics are in Stuart, Delray Beach, Boca Raton, Okeechobee, Vero Beach and Ft. Pierce. Incumbent serves as the Administrative and Community Care Assistant of the Dental Service, VA Medical Center, West Palm Beach, FL and reports to the Chief, Dental Service. Responsibilities Major duties but not are limited to :

Community Care (CC) Clinical Functions

• Monitors incoming consults both for internal to the clinic and external for CC Mission Act
• Ensures Internal consults are received within standard time rules
• Ensures the dental eligibility is correct
• Ensures the patient is appointed in the correct clinic needed after the clinical review is completed by dentist
• Evaluates incoming Mission Act CC consult requests
• Ensures the dental eligibility is correct
• Forwards the eligible consults from ADMIN to CC DENTAL consults
• Contacts patients to gather dental specific requirements for the consults
• Creates surrogate CC dental consults
• Ensures that patients are contacted for CC appointments in conjunction with CC staff and enter the scheduled appointments in the non-count CC clinic
• Acts as direct clinical contact with CC dentists
• Interacts directly with patients and CC dental offices to manage the dental care treatment plans
• Updates the CC consult treatment plans
• Ensures the CC consults are closed after initial visit and documentation has been received
• Coordinates the uploading of CC records into CPRS
• Receives dental x-rays from CC dental offices in a digital format and includes the x-rays along with the treatment plan request for review by VA Dentist
• Follow up with dental offices and patients for missed initial appointments
• Communicate treatment plan changes with the CC dental office and the patient to ensure the office and the patient understands the treatment plan changes and documents this in CPRS
• Create surrogate consultation or update existing consultants when a patient has had a dental emergency outside of regular VA dental clinic hours on the next business day
• Reconcile bills from CC dentists that do not match the approved treatment plans and update the consultants as needed including communicating with the CC dental office and patient as needed

Work Schedule : Monday through Friday, 8 : 00am to 4 : 30pm

Telework : Not Authorized

Virtual : This is not a virtual position.

Functional Statement # : 41717F

Permanent Change of Station (PCS) : Not Authorized

Requirements Conditions of Employment

You must be a U.S. Citizen to apply for this job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12 / 31 / 1959. Must be proficient in written and spoken English. Subject to background / security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements.

Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.

Qualifications

Applicants pending the completion of educational or certification / licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements :

The above full performance level of this vacancy is GS-07.

Physical Requirements : See VA Directive and Handbook 5019.

Education Note : Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here.

Additional Information

Receiving Service Credit or Earning Annual (Vacation) Leave : Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave.