Image Service Representative - Temporary

Image Service Representative - Temporary

At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people.

With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team.

Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.

Are you the right applicant for this opportunity Find out by reading through the role overview below.

The Department of Pediatric Radiology provides a full range of imaging services for newborns, infants, children, teenagers, young adults, and pregnant women at Boston Children's Hospital and our satellite clinics in Lexington, North Dartmouth, Peabody, Waltham, and Weymouth.

We provide individualized care for each patient to obtain the highest quality images and ensure the most accurate diagnoses using the most sophisticated imaging equipment available.

The Image Service Representative will :

Receive, prioritize, and respond to requests for patient film / digital image records in accordance with established procedures and guidelines.

Access hospital and departmental information systems to track and locate film / digital image files and create logs and codes files as needed.

Retrieve and deliver films / digital images to designated locations within the department and throughout the Hospital.

Prepare and digitally convert images for viewing by radiologists or customers. Retrieve requested patient files, complete required logs and records, and digitally convert when necessary.

Train others on the use of digitizer and PACS cube functionality.

Receive and respond to routine and urgent inquiries regarding the status and location of missing files and digital images.

Research manual and computer records to locate and retrieve requested files and digital images for physicians, parents / patients, and other hospital and departmental staff.

Investigate and resolve image tracking and location issues and problems, recommending possible solutions and referring unusual or sensitive matters to the supervisor.

Answer, screen, and route telephone calls and greet and direct patients / parents, physicians, and other hospital staff.

Respond to requests for routine information and assistance, referring callers to appropriate personnel or location as needed.

Receive and record digital image requests, provide basic information on radiologic procedures, and read radiology report results to callers as appropriate.

• Adhere to government rules on the release of medical information. Follow JCAHO, HIPAA, and legal policies on the release of information.
• This is a temporary position working Monday through Friday 8 : 30am to 5pm until January*

To qualify you must have :

• High School diploma / GED
• 1 year of related experience
• Analytical skills and judgment to interpret data and take appropriate action in relatively routine circumstances or situations.
• Ability to understand and respond to written or verbal instructions. Incumbents must respond appropriately to instructions, questions, or requests for information.

Contact with patients and / or visitors involves courtesy.

Ability to understand basic human anatomy.

Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts, and discounted rates on T-passes.

Experience the benefits of passion and teamwork.

Boston Children's Hospital requires all employees to be vaccinated against COVID-19 and Flu, unless you are eligible for a medical or religious exemption.

Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability.

J-18808-Ljbffr