Senior AI Product Manager

When you join Verizon

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Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world.

We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins.

In crisis and in celebration, we come together-lifting up our communities and striving to make an impact to move the world forward.

If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

What we're looking for :

As a Senior AI Product Manager for the Verizon Consumer Group CXO Force To Load (FTL) team, you will be responsible for ideating, strategizing, building and driving Workforce AI planning product capabilities to optimize frontline productivity and deliver AI recommended staffing solutions.

The CXO organization is focused on strengthening VCG's position in its current market and also shaping the Employee Experience Products, Platforms and Tools to leverage VCG's AI capabilities for optimized frontline staffing, planning & operations.

The CXO AI FTL program is a strategic AI Ops initiative aimed at building a suite of AI / ML dynamic forecasting and schedule optimization products.

The AI programs are executed in partnership with the business and Enterprise AI & Data teams. You will be the Directly Responsible Individual (DRI) and accountable for supporting the operational success for Workforce AI products / solutions through a strategic planning and project management approach.

This role will continuously evaluate and plan a path for attainment of AI business objectives, leveraging AI insights, KPI trends and analytics, and enabling AI-recommended business decisions for partner teams.

Responsibilities :

• Developing and executing a strategy and roadmap for products based on analytics and AI / ML that drive business outcomes, while considering user feedback, competitive analysis, and business goals.
• Responsible for management and / or development of a product or products, including development of business requirements, planning, business justification, verification, forecasting, pricing, profitability, and launch at all stages of the product life cycle;

involved in bringing products to market and longer-term evolution and maintenance of product suites.

• Identifying AI opportunities across VCG and apply existing AI solutions in new ways to drive value at-scale.
• Actively collaborating with change agents in the business and with business transformation managers to define & implement change elements to support the AI solution.
• Proactively identifying and addressing technical strengths, weaknesses, opportunities and threats across the AI / ML landscape, embrace change and adapt to new and emerging AI industry trends.
• Leveraging explainable AI for transparent, responsible AI standards and recommendations to business partners and drive alignment.
• Partnering with business and technology stakeholders in the identification of business requirements, functional design, process design, prototyping, testing, training, defining support procedures.
• Leading multiple cross-functional teams charged with improving the customer and employee experiences and implementing strategic enterprise-wide efficiency-driving programs.
• Preparing and executing regular program updates to senior management with weekly status reports.
• Ensuring adoption of solutions and processes so that improvements are realized and benefits are attained.
• Partnering with Business, Strategy, Operations, AI & Data Analytics organizations to identify and implement AI products, use cases and storytelling with insights for workforce planning solutions.
• Monitoring and evaluating the effectiveness of AI initiatives through success metrics, A / B Testing, AI model efficacy and What If scenario planning capabilities.
• Reviewing and analyzing current AI modeling results, refine product features, review model outputs and analyze trends to provide business recommendations.
• Leading agile ACT team as an AI Product Owner for sprint planning, sprint execution, sprint releases, UAT testing, evangelize AI and drive business adoption at various levels.

What we're looking for :

You have an imaginative product mindset and extensive experience with delivering AI / ML driven solutions. You are comfortable working in an innovation-focused environment - in particular, evaluating emerging trends and technologies to assess their feasibility, viability and functioning effectively in a fail-fast environment.

You are a self-starter and a quick learner, and are able to innovate and report on tasks and status proactively.

You'll need to have :

• Bachelor's degree or four or more years of work experience.
• Six or more years of relevant work experience.
• Experience partnering with AI / ML engineers, data scientists, BI teams on analytics projects.
• Experience with product / project management skills and roles.
• Experience in designing, developing and deploying AI / ML projects.
• Experience in forecasting models, supply / demand & schedule optimization AI / ML models.

Even better if you have one or more of the following :

• MBA / Master's degree in computer science, data science or an AI-related discipline.
• Black or Green Belt in Lean Six-Sigma.
• Five or more years of experience in Telecom, customer service, retail sales, supply chain and / or Marketing.
• Prior knowledge of Retail POS or Customer Service platforms such as ACSS or Live Chat or Inside Sales.
• Strong Agile, Scrum and Product leadership abilities leading cross-functional teams.
• Proficiency in engaging and influencing large teams and functional leaders at various levels.
• Excellent analytical, project management, problem-solving and communication skills.
• Ability to work independently, efficiently and effectively under time constraints and deliver results by critical deadlines.
• Strong competency in Telecom systems, practices and sales and support channels.
• Experience in dynamic forecasting, supply / demand & schedule optimization AI / ML models.
• Functional knowledge of SQL, Data Visualization tools Tableau, Qlik, Looker on Google Cloud / Teradata.
• Management Consulting experience working on transformational AI initiatives.
• Understanding of AI-related coding languages is a plus but not required.
• The ideal candidate will possess an AI background and a comprehensive domain knowledge of Retail Store operations or Call center operations, workforce planning and forecasting processes.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Where you'll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

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