General Manager

When you join Victra, Victra is the largest Verizon authorized retailer in the United States. As a General Manager, you shape our guest experience. By coaching your team, you help them give their best to Every Guest. Every Time. Our General Managers exceed sales targets while maintaining operational excellence. With our paid training, we give you the tools to embrace and take ownership of your store.

You will have a high level of accountability for all retail store functions and for communicating and implementing the company vision through directing the day-to-day activities of the entire store staff. You will be driving for high-performance results within a fast-paced, demanding solutions sales environment and focusing on optimizing customer and employee experience are at the forefront of your responsibilities.

Key responsibilities include :

• Building, developing, and mentoring your sales team.
• Working through teams to teach, coach and follow our sales process with Every Guest Every Time
• Attracting and retaining top caliber employees.
• Brand advocate for Victra
• Providing ongoing sales training and support for your team to exceed sales, retention, quality, and service objectives.
• Engaging in sales strategy development to ensure our products and services are effectively showcased throughout the store.
• Ensure store employees meet and / or exceed defined, monthly success measurements and complete assigned training on time, and fully.
• Developing and implementing sales tools and initiatives.
• Maintaining the performance of your store by running retail inventory compliance.
• Engaging in business operations including budgeting, forecasting, analyzing and providing sales reports.
• Thinking of innovative ways to drive traffic in stores and capitalizing on existing customer base.
• Own store success and take ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.
• Owning all guest escalations and providing a timely resolution.
• Clearly communicating company objectives and priorities to team members and providing timely follow up.
• Staying up to date with new sales promotions and ensuring they are providing our guests with a complete solution to meet their current and future needs.

We offer :

Compensation includes a base rate of $25.00 / hour with uncapped earning potential through commission.

We are looking for someone who thrives in a sales environment and has experience in a retail sales environment, preferably in a leadership or supervisory role. You should have a proven track record of achieving challenging team and individual sales goals and be able to motivate others to help you get there.

Requirements include :

We are an equal opportunity employer and celebrate our qualified candidates’ and employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran or military status, or any other status or characteristic protected by federal, state, or local law.

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