Receptionist

BRKTHROUGH is an immersive social entertainment experience designed to make participants feel like they have entered another world.

The new concept is the future of in-person entertainment for groups of all kinds, with its combination of wildly entertaining gameplay, and great food and drinks.

The space contains 35+ unique and high-technology game rooms where teams will encounter physical, mental, and skill-based challenges.

The Receptionist is responsible for explaining the exciting experience of BRKTHROUGH and working directly with our guests to answer any and all of their questions.

The primary focus for the receptionist will be servicing our clients from an inbound perspective. The receptionist is expected to answer and respond to all calls, general email inquiries, deliver inbound event leads to the appropriate associate and create bookings when necessary.

BRKTHROUGH Core Values :

Core Values are the guiding principles that define our culture and make us unique.

Create Joy - We’re here to bring people joy in the experiences we create, in the work we do, and in the way we interact with our community.

Be The Next - Level Up. Pursue growth, lead change, and experiment. Master your craft.

Celebrate - Remember to enjoy life’s victories and make a big deal out of them.

Be Adventurous and Creative - An innovative mindset is our default setting. We are always willing to take risks and try new things.

Key Responsibilities

How You’ll Do It

Responsible for all inbound calls and inquiries.

Answer incoming calls in a concise, knowledgeable and friendly manner.

• Transfer all event inquiries to the appropriate associate and log all event inquiries
• Create event bookings when necessary

Strive to deliver an unparalleled guest experience from inquiry stage as you may be there first point of contact with the brand.

Contribute to fostering a fun and engaging work environment, leading by example

Proactively strive to maintain high levels of quality, accuracy, and process consistency

Key Requirements

What We’re Looking For

Previous receptionist experience a plus

Strong interpersonal, people and communication skills to include the ability to write and verbally communicate in a clear and concise manner

Solid organizational and project management skill sets

Capable of managing multiple tasks simultaneously, while remaining calm under pressure.

Excellent pace and energy, self-motivated, highly organized, fast and accurate

Strong ability to establish working relationships with all team members and management, and ability to maintain and project professionalism, internally and externally, at all times

Exercises good judgment in decision making

Flexible in approach; can readily adapt to business and team needs and changes

Excellent self-accountability for high personal standards of conduct and professionalism Proficient knowledge of Google Docs, Sheets and Slides