Manager, Vendor Risk Management

Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers.

We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row.

We have delivered over $31 billion in affordable and responsible credit to our 5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.

We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.

Upgrade has been named a "Best Place to Work in the Bay Area" three years in a row, "Top Companies to work for in Arizona" and one of the "Best Engineering Department" awarded annually by Comparably.

We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1600 talented and dedicated professionals.

Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.

About the Role :

We are looking for a Manager of Vendor Risk Management to join our Risk department. In this role, you will partner closely with internal stakeholders in the different stages of onboarding, managing, and terminating various vendors.

We are looking for someone who can lead a team in quality and effective vendor management while finding ways to improve and streamline.

What You'll Do :

• Assist with onboarding new vendors including performing risk assessments, diligence, and direct follow-up with vendors
• Work closely with business stakeholders including Legal, Compliance, Product, Operations, and Information Security teams on vendor contracting, onboarding, oversight, and engagement termination
• Conduct risk-based due diligence on third parties and document results, as required. This may include a review of the vendor's control environment as it relates to the services provided, financial condition, experience and reputation, operational capability, technology and systems architecture, and information security program
• Prioritize and manage timely completion of business requests, vendor reviews and follow-ups to third parties
• Perform ongoing, risk-based oversight for high risk third parties
• Manage team to ensure timely and quality execution of diligence, onboarding and oversight activities
• Drive resolution of diligence and monitoring findings to remediation, when needed

What We Look For :

• 3-5 years of third party vendor management experience
• Financial services industry experience, including with regulatory requirements relating to third party risk management
• Able to take direction and ownership of very detailed and complex processes
• Strong project management, critical thinking and analytical skills
• Excellent verbal and written communication skills with the ability to communicate complex and sensitive issues to internal and external audiences in a clear and persuasive manner
• Prior people management experience
• Prior experience with managing third party risk related to default servicing and / or call center operations a plus
• Prior security risk management experience a plus
• Prior experience in fintech a plus

What We Offer You :

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental and vision insurance
• Flexible PTO
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiatives

BI-Hybrid

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Purposes for Collecting Personal Information :

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To provide human resources services and conduct performance evaluations. To monitor work eligibility including work-related licenses, credentials, training, and eligibility to work in the United States.

To improve recruitment and interview processes and ensure a safe and efficient working environment. To comply with applicable legal or regulatory requirements including state and federal company reporting obligations.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.