Servicenow Solution Architect
Title-Servicenow Solution Architect
Location-Chicago, Illinois
Duration-12 Months
Remote Job
Education :
- Bachelor’s degree or higher in Information Technology, Computer Science, or a related field.
- ITIL Foundation certification or equivalent, or the ability to obtain within 6 months of hire.
Experience :
- Minimum of 5 years working on the ServiceNow platform.
- At least 3 years of experience in a Service Management or similar role.
- Proven consulting experience as a key technical resource in the development and delivery of ITSM solutions.
- Experience with ITIL processes, particularly Request, Problem, Incident, and Change Management.
- Experience with ServiceNow IT Service Management (ITSM), Customer Service Management (CSM), Strategic Portfolio Management (SPM), and IT Asset Management (ITAM) modules.
- Experience with web technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and system integration (SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST).
Certifications :
- ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist for ITSM (CIS-ITSM) or other ServiceNow certifications.
- ServiceNow Certified Technical Architect (CTA).
- Certified Associate in Project Management (CAPM), Project Management Professional (PMP), Agile SAFe, Scrum Master, or ITIL certification is preferred.
Knowledge, Skills, and Abilities :
- Excellent oral and written communication skills, with the ability to explain complex technical issues to non-technical people.
- Strong interpersonal, leadership, collaboration, facilitation, and negotiation skills.
- Ability to manage multiple projects simultaneously and adapt to changing business needs.
- Familiarity with Agile / Scrum methodologies and the ability to lead scrum teams.
Additional Requirements :
- Active listening skills, respecting others' points of view and taking ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational).
- Strong ownership, accountability, and attention to detail in all work efforts.
- Superior maturity, professionalism, and judgment; ability to excel with minimum supervision.
- Commitment to customer satisfaction and supporting our brand promise and guarantee to always make it right.
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