HIV & TransVision (Prevention) Program Manager

Program Manager

The Program Manager is responsible for the coordination, implementation, and evaluation of Bay Area Community Health's (BACH) HIV and TransVision Prevention Programs, ensuring the delivery of high-quality services and support to patients across Alameda and Santa Clara Counties. This role oversees program operations and grant management, including timely reporting and documentation for agency and funder requirements. The Manager participates in hiring, training, and performance evaluation of program staff, and works collaboratively with Outreach, Planning and Development, and other departments to promote services, engage the community, and maintain strategic partnerships with external stakeholders.

In addition, the Manager supports the Development Department with grant writing and reporting, contributes to community needs assessments and resource planning, and ensures program compliance with State, County, and agency policies. The role involves close coordination with Site Managers to maintain smooth clinic operations and facilitate the delivery of timely, patient-centered care. The Manager also leads routine policy reviews, monitors staff safety and compliance, and fosters a professional, respectful work environment that promotes teamwork, dignity, privacy, and confidentiality. Participation in annual budget and business planning processes is required, along with a flexible schedule that may include evenings and weekends.

Essential Responsibilities :

• Oversee the agency's grant(s) including responsibility for program-related reporting.
• Coordinate, implement, tailor, adapt, and evaluate program activities to meet program goals and objectives.
• Participate in selection and recommendation to hire, train, supervise and evaluate program staff, as well as volunteers and interns.
• Collaborate with the Clinic Manager to address site issues and maintain smooth operations and allow staff to provide high quality and timely care and services to patients.
• Develop partnerships with organizations and professionals working to promote services.
• Maintain collaborative working relationships with other HIV service providers.
• In coordination with the Planning and Development Department give input on grants related to HIV / HCV services in order to maintain department program goals.
• Ensure HIPAA and BACH policies and procedures are maintained related to the input and update of confidential client files and database.
• Coordinate with satellite sites and maintain stakeholder relationships as relevant to these sites.
• Ensure collection and maintenance of accurate, up-to-date program documentation.
• Monitor program specific contracts and budgets to assure completion of program goals and objectives, and assure adherence to State and County regulations.
• Coordinate routine and timely compilation and analysis of statistical data and preparation of reports to agency and funders as required by contract(s) or assigned by supervisor.
• Coordinate work site preparation for clinic audits and serve as point person with Clinic Manager at time of audit.
• Participate in community needs assessment, program planning and program resource allocation activities.
• Coordinate with Outreach and Planning and Development to represent BACH programs at meetings and interface with potential and community entities as relevant to programs, educate public officials about HIV related issues.
• Coordinate protocols for HIV testing, crisis intervention, staff safety and other Department services in compliance with agency protocols and specific to needs of individual programs.
• Coordinate routine reviews, implementation, maintenance and monitoring the programs policies and procedures.
• Monitor staff safety and compliance with approved organizational policy and procedures.
• Model department staff on effective customer service techniques.
• Model maintaining a professional and respectful environment that supports teamwork while promoting the dignity, privacy and confidentiality of patients, their families, co-workers and volunteers.
• Participate in the development operational procedures that promote quality patient-centered care, productivity and revenue enhancement, risk management, cost savings, employee engagement and satisfaction.
• Participate in BACH's annual budgeting and business planning process. Participate in the development of and implementation of the program's budget and business plan.

Secondary Responsibilities :

Perform other duties as assigned by supervisor

Qualifications :

Preferred Education, Experience, and Training :

Work Conditions :

Physical Demands :

Supervisor : Managerial personnel (supervisors, managers, directors, executive management) who are exempt or non-exempt and who are responsible for use of independent judgment to make personnel decisions or to recommend personnel decisions. Personnel decisions include, but are not limited to : hiring, promoting, transferring, evaluating, rewarding and terminating employees.

Supervises (among other staff) :