Position Description
Customer Sales & Service Representative I Location Valdosta, GA - (CC W) Coastal Working Hours TBD at time of offer Customer Sales & Service Rep I, Customer Sales
$1,000 Sign on Bonus to join a great team!
BENEFITS AVAILABLE AFTER 60 DAYS :
- Medical, Dental, Vision Plans
- 401k with Match
- Vacation AND Flex time
- Significantly Discounted Mediacom Products and Services
- Tuition Reimbursement
- FSA and HSA plans available
- And MORE!
General Responsibilities :
Answer customer calls and provide a positive customer experience in a prompt and professional manner. Calls include selling Mediacom services, resolving billing concerns, troubleshooting service issues and scheduling service and installation appointments.
Specific Responsibilities :
Interact with customers by telephone, as well as e-mail, mail and fax.
Answer customer inquiries and solve problems regarding billing, services, and products.
Assess customer needs and interests in order to present Mediacom products and services.
Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.
Exceed or maintain minimum sales ,quality and productivity standards.
Demonstrate courtesy and patience in customer relations.
Troubleshoot basic service issues and schedule on site service calls when necessary.
Receive and process customer payments.
Preferred Skills / Experience :
Entry level; 1-2 years prior work experience in customer facing or technical role preferred.
High school diploma required, Associates / Bachelors Degree preferred.
Effective communication skills.
Data entry and computer experience.
Ability to work evenings, weekends and holidays.
Ability to work overtime when needed.
Ability to sit for extended periods of time.
Keywords : Customer Service, Call Center
Mediacom endeavors to make mediacomcable.com / careers accessible to any and all users. If you would like to contact us regarding the accessibility of our careers website, please contact careersassistance@mediacomcc.
com or dial 845-443-2408 . Any inquiries regarding employment application status, resume submittal, open positions and any other general inquiries will not receive a response.*
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