Patient Care Coordinator Part-Time

Job Description : A Patient Care Coordinator is responsible for working alongside a healthcare team in a retail cannabis dispensary environment.

This position reports to the Director of Patient Services. Company Overview : Vireo is focused on integrating standard medical, scientific, and operational practices into the medical cannabis industry, improving the quality, safety and affordability of cannabis-based medicines for our patients.

Key Responsibilities · Participates in our startup team to help educate and safely deliver medication to medical cannabis patients.

Assists patients and caregivers through the dispensary process / experience · Helps to trains other team members in the use of cannabis-based medicines · Completes CPC operational requirements by maintaining an organized work flow;

verifying preparation and labeling of medications, verifying order entries and charges · Must comply with all state laws and regulations · Participates in recordkeeping and reporting necessary for State Compliance · Maintains safe and clean working environment by complying with custodial procedures, rules, and regulations.

Must adhere to infection-control standards such as handwashing · Works on company initiatives to achieve set goals and performance indicators · Educates patients on the proper use and storage of medical cannabis medications · Assists patients in determining the best treatment course under the supervision of a registered pharmacist and in conjunction with a provider’s recommendation · Provides exceptional customer service to patients, potential patients, caregivers, and providers · Maintains cash register and accountability for assigned drawer · Completes opening / closing procedures as assigned · Utilizes computer systems and programs appropriately for daily operations such as patient communication, refill orders, making appointments and home deliveries · Assists with the incoming orders, shipments, and deliveries of supplies · Attends staff meetings, continuing education, as directed · Maintains and safeguards entrusted confidential information · Works with eCommerce platform to review and approve online orders and patient accounts · Assists patients in utilizing the eCommerce platform in order to obtain medical cannabis medications · Communicate with patients and home delivery team to ensure medication orders are delivered to patients in a safe and efficient manner.

Responds to all patient communication in both dispensary and home delivery environments · Responsible for properly plotting and adjusting delivery routes using our navigational software · Responsible for downloading and monitoring surveillance footage from Home Delivery vehicle cameras in conjunction with home delivery manager · Performs other duties as assigned.

Job Qualifications · A high school diploma and 1-3 years’ experience in a retail environment · Proficiency with MS Office required · Experience working in a healthcare setting is preferred · Excellent communication skills, verbal and written · Ability to work in a team environment, as well as independently · Ability to handle multiple tasks simultaneously · Ability to work in a fast-paced environment · Adaptable to change in the work environment Vireo Health, Inc.

is an Equal Employment Opportunity Employer Minority / Female / Disabled / Veteran. www.vireohealth.com Powered by JazzHR