Executive Director of Community Management

Job Summary The Executive Director of Community Management will be responsible for overseeing the day-to-day operations of our community association management division within the assigned region and / or state.

You will lead a team dedicated to providing exceptional service to our clients and ensuring the smooth functioning of the communities we manage.

This role requires strong leadership skills, excellent communication abilities, and a deep understanding of community association management principles.

Supervisor Responsibilities Recruits, interviews, hires, and trains new onsite and Portfolio Community Association Managers.  Provides constructive and timely performance evaluations.  Handles discipline and termination of employees in accordance with company policy .

Duties / Responsibilities Team Leadership Provide strategic direction and guidance to the community association management team.

Mentor and develop team members to ensure high performance and professional growth.

Foster a positive and collaborative work environment.

Operational Management Oversee the execution of all operational aspects of community association management, including financial management, maintenance, vendor relations, and compliance.

Develop and implement efficient processes and procedures to streamline operations and improve service delivery.

Monitor key performance indicators and metrics to track the effectiveness of operations and identify areas for improvement.

Client Relations Serve as the primary point of contact for client inquiries, concerns, and escalations.

Build strong relationships with community association boards and stakeholders.

Conduct regular meetings with clients to review performance, address issues, and ensure client satisfaction.

Financial Management Work closely with accounting to develop and manage budgets for each community association.

Oversee the collection of dues and assessments, ensuring timely and accurate payments.

Review financial reports and statements to ensure compliance with budgetary goals and financial best practices.

Vendor and Contractor Management Identify and onboard qualified vendors and contractors to provide services to community associations.

Negotiate contracts and service agreements to ensure favorable terms and cost-effectiveness.

Monitor vendor performance and address any issues or concerns promptly.

Compliance and Governance Ensure compliance with all relevant laws, regulations, and governing documents.

Maintain up-to-date knowledge of industry regulations and best practices.

Assist community association boards in developing and implementing policies and procedures to promote compliance and good governance.

Perform other job-related duties as directed by upper management.

Required Skills / Abilities   Extensive knowledge of Federal and State laws governing the operation of community associations.

Good working knowledge of the community’s governing documents and rules.

Excellent people skills and proven ability to maintain working relationships with residents and volunteers.

Superior communication and networking ability.

Excellent communication skills, both written and verbal, with the ability to interact effectively with clients, team members, and stakeholders.

The ability to multi-task on a variety of levels with the utmost of focus and professionalism.

Strong leadership and management skills, with a proven ability to motivate and develop teams.

Must be able to work longer than an eight-hour day or a forty-hour week

Must be able to respond to after-hours emergencies as necessary

Education and Experience Bachelor's degree in Business Administration, Real Estate Management, or related field (Master's degree preferred).

Minimum of 5 years of experience in community association management, with at least 2 years in a leadership role.

Industry certifications such as Certified Manager of Community Associations (CMCA) or Association Management Specialist (AMS) preferred.

Work Location Remote role with required travel for onsite meetings, client visits, and community needs.

Hybrid work may be available depending on region and business needs.

Physical Requirements and Working Conditions    Remote role with travel as needed.

Works both indoors and outdoors.

Prolonged periods sitting at a desk, working on a computer, and talking on a phone.

Must be able to lift 25 lbs. at a t ime.

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