Studio Manager

Honors Holdings LLC is a leading franchisee and operator of Orangetheory Fitness studios with over 130+ locations in Georgia, Tennessee, South Carolina, Washington, Oregon, Nevada, Pennsylvania, Kansas, Virginia, DC, New York, Massachusetts, and Rhode Island.

Orangetheory Fitness is a scientifically designed, one-of-a-kind group personal training, interval fitness concept. Led by highly skilled coaches, each Orangetheory Fitness workout incorporate endurance, strength and power elements through a variety of equipment including treadmills, rowing machines, TRX® suspension training and free weights.

As a Studio Manager, you will be responsible for providing leadership and daily direction to the sales and group personal training teams in our facilities.

This critical position must have a solid understanding of sales and operational excellence. As the lead for the sales function, the SM must execute a lead generation / marketing strategies plan to increase fitness program sales as well as promote the health and wellness benefits that are associated with a healthy lifestyle.

This leader must pose a high caliber approach to coaching and staff development.

Benefits : Honors Holdings LLC offers all full-time team members major medical benefits, long-term & short-term disability and life insurance options.

All team members also receive Orangetheory membership privileges and discounts on studio merchandise & apparel.

Pay : $50,000-55,000

ESSENTIAL DUTIES & RESPONSIBILITIES

• Properly managing and exceeding all OTF sales and operational budgets
• Lead and coordinate initial and ongoing sales drivers (pre-sale events, studio events, outreach)
• Responsible for overseeing the sales process and systems
• Manage, monitor, coach / develop and evaluate the performance of all OTF-related managers and staff
• Compliance and adherence to OTF Business Policies for daily studio operations
• Monitor the hiring, training and scheduling of all OTF studio staff
• Responsible for on-boarding all new OTF employees
• Develop a high energy culture through contests and incentive based motivation
• Model all studio activities through self-involvement (leading by example)
• Train and mentor subordinates for ongoing success and future growth
• Ensure OTF branding through consistency and continuity in all actions
• Properly empower, monitor and evaluate specifically assigned responsibilities of sales team
• Manage disciplinary actions involving OTF studio employees
• Responsible for meeting performance metrics (KPI’s), revenue, ordering, inventory, payroll, cost controls and facilities maintenance
• Be promotionally-oriented and have the ability to direct sales through company required outreach programs

OPERATIONAL DUTIES :

• Responsible OTF staff performance reviews
• Enforce OTF corporate policies, business practices, systems and processes
• Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiries (general and sales related), Guest Registration, cash handling, delinquent account procedures, customer care calls, change requests and document scanning
• Provide and maintain the highest level of customer service
• Provide effective decision making regarding customer service issues
• Plan and promote special events for the studio on a monthly basis, using OTF tools for effective outreach and community involvement.
• Responsible for ensuring that the facility is clean, maintained and operationally sound.

JOB QUALIFICATIONS :

• Proven sales leadership is required!
• Previous management experience in the health & fitness industry strongly recommended
• Must possess excellent leadership and management skills to create a positive, successful environment for staff and clients
• Min 2-3 years of previous sales experience required
• Min 2-3 years of management experience required, including directly overseeing all aspects of staff management from hiring, training, supporting, discipline, and termination
• Strong work ethic, integrity, and professional demeanor
• Solid verbal and written communication skills required
• Ability to multi-task and manage client and staff concerns
• Strong computer skills required with knowledge of MS office programs (Excel, Word)
• Associate or Bachelor's degree in business, sports management, exercise physiology, or related field with 3+ years of management experience preferred
• Ability to work and function in a TEAM environment
• Flexible to work day, evening and / or weekend hours as needed
• Health & Fitness minded people with a passion for fitness strongly preferred

Compensation : - per year