Job Description
Job Description
Front Office Staff
At Monkey Mouths, our Mission is to Love Others Well. We strive for excellence in everything we do. By focusing on Family First , providing exceptional care, and fostering teams driven by integrity, respect and compassion- we can achieve best possible outcomes in all situations.
Your positive contribution to our culture is what allows our clinics to thrive.
Administrative Duties :
As Front Office staff you will :
Greet families at the front window and answer phones with care.
Assist families and therapists with scheduling, rescheduling, and canceling appointments using Practice Perfect.
Maintain company standards, by enforcing our attendance policies.
Communicate well with other departments to gather information (authorizations, scheduling, billing, etc)
Utilize many websites and portals to obtain insurance information for families.
Enter & upload accurate evaluation information in Practice Perfect.
Collaborate with other team members to include Speech Therapists, Occupational Therapists, Audiology, and Administrative Staff.
Attend trainings and meetings set by your Clinical Director, Supervisor, or Company Owner.
Actively communicate by email through Microsoft Outlook.
Utilize our payroll system to report time worked and request time off.
Ensure our clinics are neat and tidy.
Abide by all company Policies & Procedures.
Assume other projects and responsibilities as assigned by my supervisor
Physical Requirements :
Must be able to lift at least 30lbs.
Must be able to read small print.
Must be able to interact verbally with children, caregivers and the public.
Must be able to type on a keyboard.
Must be able to answer telephones.
Must be able to sweep / mop and perform general cleaning duties.
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