Billing & Collection Specialist
Job Description
Job Description
Candidates must be self-driven, reliable and resourceful. Strong computer skills, proficient writing skills and strong communication skills are a must.
This individual must be an extremely organized individual that thrives in a fast paced environment that requires multi-tasking, the ability to time manage, work independently or with a group, and transition from task to task with ease.
A minimum of 3 years of work-related experience in real estate or property management is required and must be computer savvy.
Being fluent in a second language is also helpful but not necessary.
Duties include receiving rental payments and posting amount to customer's account; preparing credits when necessary, and keeping records of collection and status of accounts.
Job Responsibilities :
- Locate and notify individuals of delinquent accounts by mail, email or telephone.
- Advise customers of necessary actions and strategies for debt repayment.
- Confer with customers by telephone to determine reasons for overdue payments and to review the terms of contracts.
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Answer customer questions regarding problems with their accounts.
- Record information about financial status of customers and status of collection efforts.
- Sort and file correspondence and perform miscellaneous clerical duties such as answering correspondence and phones, and writing reports.
- Perform various administrative functions for assigned accounts, such as recording address changes
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