Description
Scope of Position
The Housekeeping Supervisor will inspect guest rooms, etc. after being cleaned by Room Attendant to ensure quality standards.
He / she will maintain superior standards of presentation and cleanliness in all areas of the resort while ensuring the safety and confidentiality of all guests.
The Housekeeping Supervisor will act as a leader to all Housekeeping personnel and assist with guest / Associate issues.
Position Requirements
- Professional demeanor appropriate for a luxury environment.
- At least 1 year of Housekeeping Supervisor experience in a hotel or equivalent.
- Ability to communicate clearly with guests, Associates, and Housekeeping staff.
- Ability to handle a multitude of tasks in an ever-changing environment.
- Effective at listening to, understanding, clarifying and responding to the concerns and issues raised by guests.
- Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision.
Responsibilities
- Approach all encounters with guests and Associates in a professional, service-oriented manner.
- Verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
- Conduct daily inspections of guest rooms and floors assigned to room attendants, and house attendants.
- Notify Room Attendant / House Attendant of any deficiencies found and return to correct when applicable.
- Inspect show rooms.
- Assist Housekeeping management in managing daily activities.
- Act as a liaison to coordinate the efforts of Housekeeping, Engineering, and Front Office.
- Document and resolve issues with discrepant rooms with the Front Desk.
- Prepare, distribute, and communicate changes on assignment sheets / work boards.
- Handle guest complaints and react quickly, logging and notifying proper areas to service guests.
- Assist with and lead room attendant, turndown attendant, and house attendant with daily duties.
- Communicate concerns / opportunities to the next shift.
- Must be able to perform all Room Attendant and House Attendant duties.
- Work with all Housekeeping Associates to maintain and improve guest service scores.
- Confirm that all daily duties are completed to standard by : Room Attendants, and House Attendant.
- Train and coach Associates on expected standards of service and conduct.
- Report and follow up with engineering issues.
- Be up to date on all guest services and events in the hotel.
- Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries.
- Perform any other reasonable duties as required by management.
Education
High school diploma or GED
Skills and Abilities
- Able to communicate in the English language. Second language is a plus.
- Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.
- Knowledge of proper chemical handling, cleaning techniques and use of equipment, machinery.
- Experience using software programs such as Microsoft Office (Word, Excel, and Outlook).
Physical Requirements
- Able to work in a fast paced environment.
- Must be physically fit in order to lift, pull and push items up to 50 pounds.
- Also requires standing / walking / reaching and bending throughout shift.
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