Assistant Store Manager (New Store Opening)

Job Description

Job Description

Ana Luisa is a Brooklyn-based e-commerce jewelry brand with a simple, but clearcut idea that high quality jewelry shouldn't cost the planet.

We believe that how we create our pieces matters just as much as why people wear them and that luxury shouldn't be defined so narrowly and designed for so few.

We design, craft and deliver exceptional everyday pieces for everyone, priced fairly and produced ethically to create a positive impact for both people and the planet.

About the job

Ana Luisa is looking for a results driven and self motivated Assistant Store Manager to join the retail team. The Assistant Store Manager will collaborate with the Store Manager across all facets of the business, encompassing customer service excellence, cultivating a positive and inclusive store atmosphere, and driving store profitability to attain the company's overarching goals and objectives.

Their shared dedication and teamwork will be instrumental in ensuring the store's success and alignment with the company's mission.

The Assistant Store Manager will initially report to the Store Manager.

What you’ll be responsible for

Team Leadership

Collaborate closely with the Store Manager to facilitate the recruitment and onboarding process for incoming team members, ensuring a seamless transition into the brand

Cultivate an inclusive team environment that fosters active engagement, collaborative teamwork, harmony and

heightened productivity

Drive team growth and development by providing training, coaching and ongoing feedback in essential areas such as product knowledge, selling techniques and delivering exceptional customer experiences

Exhibit a leadership presence on the sales floor, setting a standard for customer service excellence and ensuring that all team members exemplify the company’s values while maintaining a customer-centric approach

Strategically implement the brand’s vision and objectives, effectively communicating all key-performance-indicator

KPI) metrics, expectations, directives and store initiatives to the team

Partner with the Store Manager to optimize team performance through feedback, recognition and support in

addressing performance-related matters

Coordinate and lead individual one-on-one meetings with Stylists to provide, guidance support and a platform for

open communication

Efficiently coordinate team schedules to meet the needs of the business, ensuring optimal staffing levels for peak

hours, store events and marketing initiatives.

Sales Achievement

Harness product knowledge to enhance the customer experience by recommending products that align with style

and individual needs, effectively driving upsell opportunities

Continuously assess store revenue goals and KPIs, devising strategic approaches to elevate sales performance

Utilize company resources, incentives and strategies to bolster the team’s efforts in achieving store-wide

objectives

Inspire and guide the team with a positive and motivational approach to achieve individual KPI results, surpass

store sales targets and foster a culture of exceptional performance and success

Customer Experience

Effectively oversee clienteling with a proactive mindset, ensuring the delivery of high-touch, consistent customer

service through the use of clienteling tools, resulting in brand loyalty and repeat customers

Collaborate with the Store Manager and HQ Marketing Team to plan and execute store events that enhance brand visibility, drive traffic and boost community engagement

Champion the voice of the customer, actively collecting and relaying customer feedback to improve brand

perception, product offerings and service quality

Act as the go-to resource for both staff and customers, readily addressing high-level inquiries and efficiently

resolving any customer service opportunities to ensure their utmost satisfaction

Operational Excellence & Visual Merchandising

Implement and uphold visual standards and guidelines, meticulously ensuring the accuracy of display pricing and

promotions, while closely monitoring inventory performance metrics

Lead routine inventory counts, maintaining inventory levels and data accuracy at the highest standard

Deliver a seamless customer experience in an OMNI channel environment by accurately processing customer

transactions, handling returns, exchanges and warranties with efficiency

Oversee and implement all front and back of house procedures in adherence to company policies and protocols

Efficiently manage both incoming and outgoing inventory shipments with meticulous attention to detail, ensuring

proper handling and documentation

What you'll bring

High School Diploma or equivalent preferred

2+ years of retail management experience; jewelry experience preferred

Comprehensive knowledge of training and developing retail teams

Proven ability to drive sales

Strong leadership skills with a business acumen

Proficient in Shopify, Google Workspace and inventory management software

Ability to work nights, weekends and holidays

What you’ll love about us / Benefits

We provide a comprehensive benefits package that includes Health Insurance, paid time off, and employee discounts.

Join our passionate team at Ana Luisa and play a vital role in shaping the success of our new store in NY.

If you are a motivated and experienced retail professional with a strong background in store management, we encourage you to apply and be a part of our exciting journey.

Ana Luisa is an equal opportunity employer and values diversity at the company. We are committed to equal employment opportunities and welcome all candidates regardless of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetics, marital status, veteran status, or disability status.

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