Customer Service Representative

JOB DESCRIPTION Job Description

This is a contract to Hire position in the Round Rock area starting at $19.50 / hr. The schedule is Mon-Fri 8AM - 5PM No weekends no holidays.

What You'll Do As a Customer Service Rep :

• Establishes and maintains a high level of customer satisfaction in all sales transactions
• Consistently meets or exceeds weekly and monthly sales activity goals using sound telephone-based selling approaches.
• Closes prospective customers using working knowledge of the Equalizer product line.
• Identifies opportunities to up-sell and cross-sell customers.
• Handles inquiries about products, pricing order expediting, customer relations, and complaints.
• Handle all incoming phone calls with courtesy and professionalism.
• Ability to multitask, solve customer problems, take orders, and answer inquiries while completing other assigned tasks.
• Responsible for handling and resolving customer inquiries accurately and timely.
• Required to pay close attention to details, reviewing, adding, or deleting comments necessary to process orders, sending acknowledgments with notification of order changes or per customer request.
• Acquire product line knowledge on all Equalizer products.
• Ability to learn order processing systems regarding all aspects of order entry, order inquiry, customer, customer cross-reference, and any other functions necessary to perform daily tasks.
• Initiate orders for replacement parts and / or for correcting errors (shortages, wrong item shipped, etc.)
• Receive, investigate, and respond to all customer inquiries regarding shipments, products and complaints.
• Work with other departments as needed to resolve customer inquiries. E.g. Accounts Receivable Department on customer payment discrepancies, shipping, inventory shortages / solutions.
• Understands shipping instructions and comprehends distribution center processes.
• Responsible for maintaining and updating customer files.
• Obtain customer feedback information
• Represent the company at tradeshows and events as needed.
• Support Customer Account Manager with sales orders, marketing requests, following up, projects
• Other duties as assigned

Work Experience

The Preferred Candidate will :

• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to work independently and as a team
• Ability to function well in a high-paced and at times stressful environment
• Ability to use discretion dealing with confidential information
• Proficient with Microsoft Office Suite
• English speaking, required, bilingual plus

Benefits

Plus, every Ōnin job comes with our amazing Teammate Benefits program, designed to give you the tools you need to protect your health, your money and the people and things you care about. Tools like :

• Weekly Pay
• $5 Prescription Drugs
• $5 Doctor's Visit Copays
• Free Teledoctor Service
• Free Counseling Services
• Life Insurance Included
• Vision Insurance Included
• Dental Insurance Included
• Vacation and Holiday Pay
• Scholarship Opportunities
• NEW! 401(k) Retirement Plan
• Free Legal Services
• Our unbeatable employee discount program

If this sounds like something you would be interested in,