Roles & Responsibilities
- Provide primary phone line coverage.
- Process all customer orders via phone, email and fax transmittal.
- Process charity orders.
- Monitor the Customer Service email box.
- Monitor the Customer Service voice mailbox.
- Manage Client email and phone Help Lines.
- Work closely with Global Distribution Center to ensure movement of orders throughout day and to provide end of day closure.
- Pursues personal development of skills and knowledge necessary for the effective performance of the role and future opportunities.
- Adheres to and ensures compliance with C. R. Bard, Inc., guidelines, protocols, and policies.
- Other duties may be assigned as required.
Experience Required
- Customer Service Call Center Experience preferred or equivalent.
- Experience in Medical Device CS or Clinical environment a plus.
Skills & Certifications
Language Skills :
- Excellent English verbal and written communication skills.
- Second language a plus.
- Communication in this job is often with hospital professionals. This requires a special set of skills, knowledge, and experience.
Previous work in a clinical setting preferred.
Mathematical Skills :
Ability to solve basic math equations.
Reasoning Ability :
- This position requires the ability to adapt to new, rapidly developing challenges.
- Attention to detail is paramount.
- Ability to learn quickly is a must.
- Decisions must be made in a timely manner to service the needs of customers and / or Sales Territory Managers.
Physical Demands :
This individual will work in an office environment with moderate noise. Infrequent lifting of over 25 lbs will be required.
Work environment :
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- This individual generally will work in an office environment with moderate noise.
Eligibilities & qualifications
- High School Diploma Required.
- Some College preferred.
Qualifications :
- Exceptional interpersonal skills with the ability to read customers and display patience when working with people.
- Skilled in the use of personal computers and office software including familiarity with MS Word, Excel, PowerPoint, and Outlook.
- Ability to multitask using dual monitors, while working in multiple systems.
- Clear communication skills (written and verbal), using positive language, while speaking in a calm and cheerful manner.
- Ability to work with and maintain confidential information.
- Ability to resolve potentially stressful customer interactions.
- Excellent organizational skills.
- JDE experience desirable.
- Demonstrated excellence in the continuous handling of meticulous detail.
- Excellent data entry, proofreading, and typing skills.
- Skilled in solving basic math equations.
- All job duties to be performed under supervision.
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