Senior Broadcast Engineer
Job Description
ServiceNow is seeking a seasoned senior level Broadcast Engineer with experience in fast paced live-event production environments.
This key role is responsible for all production engineering and technology including control room design and workflow build-outs.
An ideal candidate will have advanced knowledge of production hardware such as video switching, video / audio routing and patch bays, manned and PTZ cameras, audio mixers, microphones, scan conversion, recording devices, and Zoom integration.
This senior engineer will also play a vital role on crew during live events at ServiceNow with global audiences of 10,000+ people.
This role requires extremely adept troubleshooting skill and a passion for providing amazing experiences to our employees in a rapidly growing environment.
Roles / Responsibilities :
- Lead technical expert for troubleshooting of new hardware installations & upgrades
- Lead maintenance technician for all broadcast hardware and software
- Ensure all video, audio, lighting, and communications systems are functioning properly prior to and during events
- Lead and assist vendors with design and integration of current and new facilities.
- Assist with training crew members on current and new technologies
- Publish and / or broadcast events on Facebook Workplace, Zoom, Vmix and other virtual broadcast platforms
- Maintain quality control of all vMix and production switcher assets
- Develop efficient live video workflows, encoding procedures and streaming protocols
- Configure and operate live encoder hardware and software
- Collaborate with the ServiceNow Network Operations (NOC) team on network requirements to support our hardware and systems
- Create, develop, and maintain technical training materials and documentation and maintain system as-built documentation
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