Job Description
The Patient Service Rep reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
This position will have comprehensive knowledge of CPG patients' needs and will work in partnership with the physicians and clinical staff to ensure smooth and efficient delivery of care.
This role will field patient phone calls, work toward resolving problems and update all demographic and insurance information.
This position performs scheduling, medical record documentation and clerical functions in an accurate and timely manner, delivering the highest level of customer service over the phone and in person.
Qualifications
Required :
- High school graduate or equivalent
- Ability to effectively communicate in English, both verbally and in writing
- Basic computer knowledge and data entry skills
- Ability to type 35-40 wpm
Preferred :
- Minimum one year of medical office experience
- Previous experience with health insurance paid billing
- Second language proficiency
- ICD9 and CPT knowledge
Additional Information
Northwestern Medicine is an affirmative action / equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Patient Service Representative- ICC, Casual (As Needed) Days
The Patient Service Representative supports the service area by checking patients in and out of appointments. Patient Service Representative. This role will consistently demonstrate exemplary customer service when assisting patients and guests. Communicates with patients and guests including greetin...
Patient Service Representative-Urology
The Patient Service Representative supports the service area by checking patients in and out of appointments. Patient Service Representative. This role will consistently demonstrate exemplary customer service when assisting patients and guests. Communicates with patients and guests including greetin...
Maternal Fetal Medicine | Plenty of Time Off | Join Team of 8 | Illinois|JO-2209-7583
Mission-minded organization seeking a Maternal Fetal Medicine physician to join established practice. Major teaching affiliate for the nearby College of Medicine. Full benefits package including a lucrative sign-on bonus, student loan repayment, paid relocation and more. ...
Patient Care Technician Medical Telemetry Days
Under the supervision of an RN, the Patient Care Tech performs basic patient care activities. Serves as liaison between patient care units and all other patient related departments. Assists patients with tending to personal care and activities of daily living, including bathing, grooming and eating....
Social Service Associate-McHenry/Huntley Casual Days
Actively maintains confidentiality for patients and their families as outlined in the Northwestern Medicine Patient Confidentiality Policy and shows the same level of respect for every Associate within Northwestern Medicine. Acts as a clinical resource for Behavioral Health and Chemical Dependency s...
Patient Access Specialist, Days
Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine. Proactive in preventing issues with patient visit by double checking type of test, preps required, assuring no conflict with other tests, verifying time and location, communicating...
Housekeeping Technician - Environmental Services, Casual, Rotating
Uses effective service recovery skills to solve problems or service breakdowns when they occur. Cleans and maintains patient rooms, offices, public areas, treatment rooms, and other assigned areas daily, including collecting and removing trash, changing bed linens, and sanitizing all surfaces. Follo...
Cardiac Sonographer-Cardiac Diagnostics Casual Days
Ability to push, roll, move patients, the ultrasound machine, and furniture in order to perform exams. Excellent customer service, interpersonal and communication skills. ...
Patient Care Tech-InPatient Rehab-Casual
Collects and reports pertinent physiological, psychological, and functional data based on patient plan of care or patient need. Transfers patient from wall to tank oxygen or tube feedings in preparation for patient attending therapy. Under the direction/delegation and supervision of a professional r...
Patient Care Technician Med Surg Oncology Days
Under the supervision of an RN, the Patient Care Tech performs basic patient care activities. Serves as liaison between patient care units and all other patient related departments. Assists patients with tending to personal care and activities of daily living, including bathing, grooming and eating....