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Health Center Practice Manager

Health Center Practice Manager

NORTHERN COUNTIES HEALTH CARE INCConcord, VT, US
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Job Description

Job Description

Job Summary :

The Health Center Practice Manager oversees the daily operations of a health center, ensuring efficient and high-quality patient care, while also managing staff, budgets, and compliance with regulations.

Supervisory Responsibilities :

This position has supervisory oversight for a number of roles including medical receptionists, medical assistants and nursing staff.

Essential Job Functions / Responsibilities :

Management

  • Maintain communication and collaboration between administrative staff and Senior Leadership
  • Participate in the problem solving and decision making processes for the management of day-to-day health center operations.
  • Represent the Health Center and NCHC to the public, serving as coordinator and liaison for resolution of health center
  • administrative issues and problems.

Supervision

  • Supervise and conduct performance evaluations at least annually direct reports. Provide input as appropriate for evaluation of other staff.
  • Coordinate administrative staffing, assignments and activities.
  • Recruit, hire (with approval of Director of FQHC Operations), orient, and train supervised staff; participate in orientation of other staff as appropriate.
  • Systems

    Maintain oversight, management, working knowledge, and coordination of the following systems :

  • Patient Registration – collection and accurate entry of patient demographic and billing data
  • Appointment Scheduling – maximizing efficiency and productivity while meeting the clinical needs of patients
  • Medical Records – accurate and timely filing of patient information; compliance with NCHC and regulatory guidelines for medical records; compliance with NCHC and regulatory guidelines for release of records.
  • Referrals - with appropriate clinical staff, maintain compliance with protocols for scheduling and tracking referrals.
  • Other

  • With collaboration with the Director of FQHC Operations, develop and manage annual health center budgets.
  • Purchasing – Oversee and manage health center purchase of all supplies and equipment, process invoices. Ensure accurate and timely submission of relevant paperwork to NCHC for payment processing.
  • Payroll – Oversee the accurate and timely completion and submission of all health center staff time sheets.
  • Maintenance-In coordination with NCHC Facilities team, monitor and maintain the safety and maintenance schedules of medical equipment and lab materials.
  • Act as mentor to and for clinical and non-clinical staff. Encourages and participates in continual professional development and encourages staff to do the same.
  • Works to improve clinical practice that benefits the patient, as well as the organizational mission. Participates in Quality Assurance & Performance Improvement projects that improve patient outcomes and organizational efficiencies.
  • Quality Assurance

  • Participate in the development, implementation, audit, and continuous evaluation and improvement of protocols, services and programs provided by the health center.
  • The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

    Position Qualifications :

    Education : Associate degree in Business or Health related field. (comparable experience in lieu of education will be considered).

    Experience : Minimum three years of administrative experience in a medical office setting, including one year supervisory experience. Experience with computer systems required; experience with computerized medical patient registration and billing systems preferred.

    Knowledge and Ability :

  • Excellent management and communication skills (verbal and written).
  • Ability to work within and foster development of a team model of operations.
  • Ability to maintain positive and constructive interactions in working with the public and with staff at all levels of the organization.
  • Skilled in the management and analysis of financial, operational, and statistical data.
  • Able to work independently.
  • Skilled in handling multiple tasks and priorities.
  • Effective problem solving skills.
  • Must maintain a high level of confidentiality.
  • Must have proficiency in computer skills including, but not limited to email functions, spreadsheets, document processing and Electronic Medical Records.
  • Typical Physical Demands :

  • Requires prolonged sitting, some bending, stooping and stretching.
  • Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
  • Requires normal range of hearing and eyesight to record, prepare and communicate appropriately.
  • May require occasional lifting up to 50 lbs.
  • Why Join Us?

    At Northern Counties Health Care, we are deeply rooted in community and committed to delivering compassionate, patient-centered care. We offer a supportive environment, opportunities for continued growth, and a competitive benefits package including Health, Dental, Vision, LTD, Life, 403b, and generous Earned Time.

    If you're passionate about rural health and making a meaningful impact, we encourage you to apply.

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    Health Center Manager • Concord, VT, US

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