Assistant HR Business Partner

Job overview

An exciting opportunity has arisen within our Digital Health Epic Connect team for a configuration Analyst with a focus on clinical coding as well as general analyst responsibilities within the Patient Access (PAS) application team.

This role does not necessarily require a background in Epic, but a good understanding of the NHS and clinical workflows would be an advantage.

Full training will be given in Epic for the relevant applications, and in the way the Connect programme operates between the two organisations.

This role will allow the successful candidate the opportunity to progress from this Analyst role (band 6) and onwards to Senior Analyst (band 7) position within the Connect Analyst Framework.

This role has a specific focus on clinical coding and will require engagement with multiple stakeholders across the DHR team and the wider Trust.

The core duties of this role will be working with the Performance and Clinical Coding teams and other application analysts to update and build workflows within the Connect (powered by Epic) system and to liaise with operational teams to understand their needs.

Whilst we do not expect candidates to have an Epic background, if shortlisted, you will need to undertake, and be successful in, the Epic aptitude test prior to being offered an interview.

Main duties of the job

The successful candidate will be expected to work core hours (9-5) and whilst there will be opportunities for agile working the successful candidate will be required to undertake some on-site working, which could be at any of the three main hospital sites for RMH and GOSH (Central London and Surrey).

The successful candidate will be required to undertake presentations of their build, create and present training documentation and work closely with other analysts, both within the Connect programme and the wider Epic community to help us provide the optimal DHR system for both organisations.

As an DHR Configuration Analyst the post holder is responsible for :

• Assisting with the delivery of the Trust’s DHR system within a designated team
• Gaining an DHR qualification through successfully completing the DHR training programme within a specified timeframe
• Working in partnership with our partners, Great Ormond Street Hospital and Epic
• Matching agreed workflows with those already built into the DHR system and / or configuring the DHR system using configuration tools to tailor the system
• Analysing and suggesting ways to improve current workflows and working practices
• Assisting with testing of the systems to ensure it is safe, usable, secure and robust

Detailed job description and main responsibilities

• Main duties and responsibilities : Analyse and document routine clinical and administrative workflows, information, data collection and / or reporting requirements.
• Investigate end users’ preferences and populate databases as part of the configuration process.
• Be an expert in the application area, troubleshoot problems and address questions from end users regarding the application.
• Ensure that the DHR system is configured to meet new best practice’ ways of working, in order to achieve cost-saving benefits and improved workflow processes, whilst working to relevant legal and regulatory frameworks and seeking assistance from the Senior Configuration Analyst or Configuration Manager when required.
• Log issues as they arise and update administration systems accordingly. Liaise with colleagues and the supplier to achieve resolution and escalate unresolved issues through the Senior Configuration Analyst or Configuration Manager as appropriate.
• Chase colleagues and Trust staff to provide information in a timely fashion to enable deadlines to be met.
• Propose and implement changes to working practices and encourage and advise Trust staff to accept these changes to improve efficiency, patient flow and / or patient experience.
• Report configuration progress on a weekly basis to the Configuration Manager.

Person specification

Education / Qualifications

Essential criteria

• Educated to degree level or equivalent experience
• Maths and English GCSE grade C or above or equivalent qualification
• Post graduate qualification or equivalent relevant experience
• Continuing Professional Development

Desirable criteria

• IT qualification in MS Office or equivalent experience
• PRINCE2 Foundation or relevant project management experience

Knowledge & Experience

Essential criteria

• Understanding of clinical, administrative and / or operational workflows and processes within a hospital environment
• Previous NHS experience
• Knowledge of medical terminology

Desirable criteria

• Operational or clinical knowledge of a specific area including knowledge of relevant operational policies and procedures
• Experience of supporting change management
• Understanding of Information Governance
• Experience of Epic or other DHR configuration

Skills Abilities / Knowledge

Essential criteria

• Excellent organisational and planning skills
• Excellent written and verbal communication with the ability to communicate with staff at all levels in the organisation, including clinical staff and managerial staff as well as with external suppliers
• Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint
• Able to prioritise tasks to achieve deadlines whilst working under pressure and with frequent interruptions
• Ability to impart knowledge and / or present to others in a clear and concise manner
• Able to cope with unpredictable and intense situations
• Able to lead meetings, resolve conflicts, maintain issues lists and work to a project plan
• Able to work collaboratively with own team members as well as those in other application teams
• Good analytical and project management skills

Desirable criteria

• Confident in working with, negotiating with and motivating clinical staff, medical consultants and / or other senior managers
• Ability to make decisions based on complex facts or situations requiring analysis, interpretation or comparison of a range of options

Other Requirements

Essential criteria

• Demonstrable commitment to and focus on quality, promotes high standards to consistently improve patient outcomes
• Demonstrable skill to work together to serve our community through delivering safe and excellent clinical care
• Value diversity and difference, operates with integrity and openness
• Treating others with compassion, empathy and respect
• Share information openly and effectively with patients, staff and relatives
• Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others
• Uses evidence to make improvements, increase efficiencies and seeks out innovation

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups.

We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential.

We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications.

We advise you to submit your application as early as possible to prevent disappointment.

Flu Vaccination What We Expect of our Staff

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus.

Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.

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