Job Summary
As a Remote Customer Service Representative, you will be responsible for delivering outstanding customer support via phone, email, and live chat channels.
Responsibilities
- Respond promptly to customer inquiries with professionalism and empathy
- Provide accurate information and guidance to address customer concerns and resolve issues
- Manage and prioritize incoming customer requests through multiple communication channels
- Maintain detailed records of customer interactions and transactions
- Collaborate with team members to optimize processes and improve overall customer satisfaction
Qualifications
- Previous experience in customer service or related field preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask and thrive in a fast-paced environment
- Proficiency with computer systems and software applications
- High school diploma or equivalent required; additional education or certification a plus
ColorPro Finishers provides a comprehensive total rewards package that includes :
- Competitive Premiums for Medical, Dental, and Vision
- Paid Time Off and Flexible Holiday Program
- Company Paid Disability (includes paid Maternity Leave), and Life Insurance
- Paid Family Leave
- Retirement Plan with Employer Match
- Flexible Work Schedules (Hybrid or Remote, when possible)
- Education and Training Assistance
- Employee Assistance Program
- Employee Discounts
EEOC statement :
ColorPro Finishers is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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