A company is looking for a Senior Manager Recovery Operations.Key Responsibilities : Set up and lead the team in the payment integrity recovery operation processCoach and develop customer service representatives to achieve team goalsProvide operational expertise in achieving business goals through data analysisRequired Qualifications : 5 years of end-to-end management of a payment integrity recovery operations processExperience in business process outsourcing, international BPO experience a plusBA / BS in Business Management or related field preferredKnowledge of US health care (ERISA / HIPAA / State Mandates)Working knowledge of call center management systems and PC applications
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Provide strategic guidance and innovative solutions to address customer needs and optimize their operations. ...