Client Onboarding Specialist

Opiniion is a resident satisfaction software that partners with property management companies to create better living experiences for their residents. Our platform has helped thousands of property managers collect and act on real-time feedback, improve resident experiences, and enhance their online reputation. Opiniion is committed to exceptional service and innovation, earning recognition as one of America's fastest-growing private companies. Driven by a forward-thinking team, we're shaping the future of resident engagement. Our continued growth and commitment to innovation make this an exciting time to be part of our team!

LOCATION : Lehi, UT

POSITION OVERVIEW :

We are seeking a detail-oriented and customer-focused Client Onboarding Specialist to join our team and ensure a seamless transition for new clients integrating our property management software solutions. This position offers the opportunity to directly impact client success by providing expert guidance and support throughout the onboarding process. We are looking for a proactive professional who excels at building relationships, problem-solving, and delivering an exceptional client experience. You will take ownership of onboarding new clients, ensuring they fully understand and utilize our platform, while collaborating with internal teams to streamline processes and drive customer satisfaction.

RESPONSIBILITIES : Client Onboarding :

• Manage the end-to-end onboarding process for new clients, ensuring a smooth transition from sales to implementation.
• Collaborate with the sales team to understand client expectations and requirements.

Customization and Configuration :

Issue Resolution :

Client Communication :

Product Knowledge :

Feedback Collection :

Documentation and Reporting :

QUALIFICATIONS :

If you are an experienced Client Onboarding Specialist with a passion for the tech industry, we'd love to hear from you!

OPINIION'S CULTURE :

At Opiniion, we take our work seriously, but we don't take ourselves too seriously! Our culture has been affectionately coined "Funfessional"a perfect blend of professionalism and fun. We are committed to maintaining the highest standards of integrity, ethics, and excellence in all we do while fostering an environment where people enjoy coming to work. We believe in collaboration, innovation, and building a team that truly caresabout our clients, their residents, and each other.

BENEFITS SNAPSHOT :

Opiniion is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

The pay range for this role is :

16 - 18 USD per hour(Lehi Headquarters)

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