Coyote Logistics is a leading global third-party logistics provider that has moved the industry forward with expertise and integrity for over 15 years.
Our strengths lie in our services and solutions, driven by our exceptional people. That’s why we’re committed to offering a best-in-class employee experience to our global workforce.
How You’ll have an Impact :
Customer Care agents serve an integral role in shaping the experience of our shippers & carriers with Coyote. Individuals in these roles are performance-oriented and focused on excellence when it comes to consistent & high-
quality care for our customers, contributing to long-term customer loyalty and satisfaction.
We are looking for full-time employees for our Coyote Customer Care Team. Full-time is 40 hours a week.
We are actively hiring with focus on the following shifts (based on availability) :
1st Shift Weekday : Monday Friday 0700-1600
Essential Functions :
Manage omnichannel customer requests for help through supported technology platforms including, but not limited to, A365, Microsoft Teams, Microsoft Outlook, and ServiceNow.
Utilize and inform a developing knowledge base that helps agents identify root causes and escalate new or emerging issues to secondary care agents.
Take part in training and other learning opportunities to expand knowledge of the company and position.
Respond efficiently, professionally, and accurately to customers, explaining possible solutions to needs, and ensuring the customer feels supported and valued.
Adjust to shifting customer needs, industry trends, and company processes to provide the best service possible.
Uphold data integrity and compliance standards through entering and maintaining thorough customer records in our CSM.
Meet personal / team qualitative and quantitative targets, such as response times, issues resolution rates, and customer satisfaction scores.
Required / Preferred Education & Experience :
Customer Service experience in a call center environment required
Digital literacy skills
Excellent verbal and written communication
Must have a minimum of 100Mbps internet speed
Must have a quiet area to work from free of noise during work hours
Do Well, Be Well
- Hybrid work model
- Comprehensive medical, dental, vision, and life insurance coverage
- Retirement 401(k) featuring employer match
- Discounted employee stock purchase program
- Health Savings Account (HSA) & Flexible Spending Accounts (FSAs)
- Employee Assistance Program (EAP)
- Industry-leading mental health resources
- Complimentary membership to Peloton
- Access to LinkedIn Learning for continuous skill enhancement
- Paid time off and paid parental and disability leave
- 3 paid community service days annually
- 14 employee-led Employee Resource Groups
Customer Services Representative (Inbound Calls Only)
THIS IS A FULL TIME ON-SITE POSITION**Sykes and Sitel are now Foundever!At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support, and warranty options. Supporting +9 million customer conversations every day in +60 languages across 45 cou...
Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists
Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. No Customer Service Representat...
**Referral Bonus Available** Intuit Customer Services Representative (Inbound Calls Only)
THIS IS A FULL TIME ON-SITE POSITION**Sykes and Sitel are now Foundever!At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support, and warranty options. Supporting +9 million customer conversations every day in +60 languages across 45 cou...
Customer Service Representative - Remote
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...
**Referral Bonus Available** Intuit Customer Services Representative (No Outbound Calls)
THIS IS A FULL TIME ON-SITE POSITION**Sykes and Sitel are now Foundever!At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support, and warranty options. Supporting +9 million customer conversations every day in +60 languages across 45 cou...
Customer Service Representative (Work from home)
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!. Previous experience in customer service or sales is a plus. This role is entirely remote and offers full-time/Part time hours with flexibility. We're seeking someone who is great with people, b...
Customer Service Representative - Flexible Shifts
Customer Service Representative. Here’s what you can expect working in Patient Registration (Customer Service): . Excellent customer service experience. ...
Hiring ASAP - Customer Service Representative – Hybrid Positions
We will empower you to provide best in class service! Customer Experience Representatives use their excellent communication and interpersonal skills with customers. Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance. Cu...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Hiring Now - Customer Service Representative – Hybrid Positions
We will empower you to provide best in class service! Customer Experience Representatives use their excellent communication and interpersonal skills with customers. Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance. Cu...