Leasing Ambassador

Leasing Ambassador

Elme Communities elevates the living experience for value-conscious renters. We are firm in our belief that everyone, regardless of income level, can take pride in the place they call home, enjoy consistently remarkable service, and a well-maintained community. With a focus on middle-income renters, and as part of this experience, compassionate customer service, respectful communication, timely, quality repairs, and swift, empathetic follow-through are at the heart of our customer journey. If this resonates with you, you might be a great addition to our growing team. When you join our Leasing and Resident Experience team as a Leasing Ambassador, you are joining a passionate team dedicated to nurturing belonging in our apartment communities. This role is essential for progression on our leadership development career path.

Primary Responsibilities :

• Elevate the customer service experience for existing and prospective residents in accordance with our service standards.
• Discover, engage, and advance each prospect at every stage in the customer journey with the goal of generating new leases and / or renewing existing leases.
• Contribute to resident satisfaction and retention efforts with smiles, empathy, empowered execution, and a commitment to achieving team goals.
• Demonstrate integrity and professionalism in dealing with residents, prospects, employees, and outside contacts.
• Diligently leverage phone, email, and online chat to effectively manage sales leads and convert inquiries into community tours.
• Be a community and neighborhood expert and proudly communicate the benefits and differentiators of leasing at your community.
• Champion company values and operations standards.
• Demonstrate your learning agility by owning your path to professional development and advancement.
• Keep meticulous customer records by consistently documenting activity in the company CRM system (Yardi).

Our Ideal Team Member :

The hourly range for this role is $17.42-$27.37 (subject to experience). In addition to the base salary, this role may be eligible to participate in our monthly and annual bonus programs, which may include leasing commissions, renewal bonuses, and spot awards.

Team Member Benefits :

Elme Communities is an Equal Opportunity Employer. We welcome and support an inclusive workplace culture.