Order Writer

We heard you knock!

Please note that this role is specifically for IBP Solutions US, LLC dba Masonite Architectural, which was separated from Masonite International and was sold on May 14, 2024.

IBP Solutions US, LLC dba Masonite Architectural currently operates as a standalone entity.

Job Purpose :

The Order Writer is responsible for the execution of timely and accurate processing of customer orders for the complete line of Masonite Arch products.

Main Responsibilities :

Directly assist customers with technical product construction through the coordination of door frame and hardware schedules while maintaining appropriate metrics and KPIs

Complete the order entry process with a high degree of accuracy for orders

Follow up to ensure that customer issues are resolved both promptly and thoroughly

Directly assist customer with resolution based results

Establish close working relationships with internal stakeholders and customers, understanding their business and how we can add value

Communicate clearly and professionally

Maintain appropriate Order Writing controls and documentation

Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience

Follow all Company related safety / environmental rules and regulations

Perform other duties as assigned by the Customer Service Supervisor to ensure a positive customer experience

Maintain a working environment that encourages and supports collaboration and team work

Education :

High School Education required, Associate’s Degree or higher preferred

Experience :

2-3 Years of previous experience in customer service including order entry required with a minimum of 1 year of exposure to blue print reading required.

Relevant experience in manufacturing, call center, or building supplies industry preferred

Solid demonstration of professional Telephone Etiquette

Product knowledge as it relates to the Building Material and / or Door industry

Strong math skills

Ability to work independently and effectively in a fast paced team environment

Strong decision making and analytical skills

Excellent phone and written communication skills

Excellent PC skills in Microsoft applications

Strong ability to multi-task while maintaining a high level of attention to detail

Organizational skills with the ability to maintain detailed records

Ability to establish and continually develop professional relationships with both internal and external customers

Effective conflict resolution skills

Available to work occasional weekends and extended hours during the work week as needed and be flexible to schedule changes

LI-JH1

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