Job Description
Job Description
Joe Hillman Plumbers, Inc in Davie, FL is looking to hire a full-time Customer Service Representative in the home services industry who is friendly and knows how to provide top-quality customer service.
Are you a people person with great communication skills? Would you like to join an established company within an essential industry? If so, please read on!
This position earns a competitive wage of $18-$20 / hr (depending on experience). We provide solid benefits and perks , including medical, dental, vision, a 401(k) plan with match, paid holidays, paid vacation time and personal time off, and supplemental insurance .
If this sounds like the right opportunity for you, apply to join our office today!
ABOUT JOE HILLMAN PLUMBERS, INC
Joe started his own plumbing company in 1987 with 4 associates and a $5,000 loan from his parents. After 31 years, we remain a family-owned business with a personal approach.
We deliver high-quality service at a low cost and perform every job better than the one before. We provide a rewarding work environment that respects diversity, new ideas, and hard work.
Creating a positive work environment leads to happy employees, happy customers, and company growth.
ESSENTIAL RESPONSIBILITIES :
- Answer inbound calls and respond to customer inquiries promptly and professionally.
- Maintain accurate customer records, work orders, and service logs in our database.
- Coordinate and schedule service appointments.
- Assist with billing inquiries and process payments.
- Relay important information between customers, technicians, and the office staff.
- Conduct follow-up calls to ensure customer satisfaction and gather feedback on our services
- Assist with various administrative tasks as needed to support the team and improve workflow.
- Address customer concerns, provide information about our services, and resolve issues to ensure customer satisfaction.
QUALIFICATIONS FOR A COLLECTIONS SPECIALIST / CUSTOMER SERVICE REPRESENTATIVE (CSR)
- High School diploma, or GED equivalent.
- Experience as receptionist or customer support representative, preferably in the home services industry (plumbing, HVAC, electrical).
- Demonstrated computer proficiency using Microsoft Office Suite (Word, Excel, etc.) or equivalent software, the internet, email messaging, and a variety of software applications.
- Strong interpersonal and communication skills and the ability to work effectively with diverse population.
- Ability to work in a fast-paced environment while being self-motivated to provide exceptional customer service.
- Attendance, time management and punctuality are very important traits for this role.
- While not required, experience with Service Titan is a plus.
WORK SCHEDULE FOR A CUSTOMER SERVICE REPRESENTATIVE (CSR)
This full-time administrative position typically works during business hours at our office. Some after-hours and weekend customer service work is available with an additional incentive for working a rotating on call schedule.
ARE YOU READY TO JOIN OUR OFFICE TEAM?
If you feel that you would be right for this administrative job, please fill out our initial 3-minute, mobile-friendly application.
We look forward to meeting you!
Location : 33317