Restaurant Assistant Manager (H)

JOB BRIEF

The Restaurant Assistant Manager will assist the manager with the overall operation of the Restaurant department. In that capacity, the Restaurant Assistant Manager will provide high quality merchandise to maximize sales and profit while maintaining great customer service.

This position will be responsible for learning all aspects of managing the Restaurant department and function as the department manager in the managers absence.

JOB DUTIES

• Provide an open door atmosphere conducive to high associate morale and excellent customer service.
• Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.
• Ensure the department achieves the standards of performance as outlined in the work plan.
• Conduct and facilitate department meetings.
• Ensure all new department associates receive proper review and training of job descriptions, goals, and objectives.
• Ensure fair and consistent treatment in administering discipline to promote high associate morale.
• Responsible for assisting the department manager with inventory, security, and expense control of the department.
• Ensure company standards of safety, proper food handling practices, sanitation, and productivity are achieved.
• Practice proper sanitation procedures.
• Ensure compliance with company policies and procedures, and thus compliance with all state and federal laws applicable to our industry (i.

e., scheduling / labor laws, dress code, sanitation regulations, etc.).

• Resolve customer complaints to the full satisfaction of the customer.
• Ensure the department is merchandised in accordance with the needs of the community.
• Train and develop associates in accordance with company policy and procedures.
• Order, receive, unload and store deliveries; store, price, date, rotate, and stock product and prepare product for display and sale.
• Keep all products rotated in accordance with company policy and product code dates and always make use of the oldest products first (first in, first out).
• Effectively control proper storage limiting shrink and damaged goods.
• Achieve and maintain department's merchandising goals and standards in cooperation with store manager and department merchandisers and buyers (such as gross profit, presentation, etc.).
• Assist the department manager with planning work schedules and breaks; achieve payroll consistently by scheduling within budget.
• Ensure all wage and hour policies and regulations are adhered to.
• Maintain accurate records. Respond timely to all location mail, reports, and records.
• Monitor cooler and display area temperatures to ensure product quality; report refrigeration failure immediately.
• Offer product samples, answer product questions, and offer assistance in finding or suggesting product selection.
• Prepare special orders that are requested by customers (i.e., party platters, meat cuts, etc.).
• Helping to minimize all department expenses without compromising department conditions or customer service level (i.e., payroll, supplies, insurance cost).
• Delegate and use initiative, ingenuity, and good judgment to act on opportunities and solve problems.
• Ensure sales and work area are swept clean, orderly, and free from safety hazards; report hazards to management. Operate and clean department equipment and tools.
• Exercise proper safety practices when lifting or moving product or using equipment.

Secondary Job Duties :

• Restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
• Clean utensils, work tables, wipe counter tops, and front of display cases.
• Present favorable impression in dress, personal hygiene and business attitude.
• Ensure department associates adhere to company dress code standard (i.e. name tags, personal hygiene, etc.)
• Verify price checks for customers as needed.
• Ensure all product labels, signs and prices are aligned with product.
• Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
• Other duties assigned by management.

QUALIFICATIONS

• Prefer a minimum of High School diploma or GED equivalent.
• Must be at least 18 years of age.
• Excellent customer service skills.
• Successful experience in the deli / seafood operation (i.e., merchandising, ordering, inventorying, and pricing).
• Be knowledgeable and familiar with the duties of every position in Cold Deli department including procedures, policies, and operations.
• Ability to display initiative and work with limited supervision.

COMPETENCIES

Never- 0%, Occasionally- 1-33%, Frequently- 34-66%, Continuously- 67-100%

Physical Demands :

• Occasionally- Sitting, pushing and pulling up to 150 lbs., climbing up to 6 foot height, kneeling, and crouching.
• Frequently- Carrying up to 20 lbs., lifting up to 50 lbs., bending, balancing, stooping, and reaching waist / overhead level.
• Continuously- Standing on tile / concrete, walking on tile / concrete, manual dexterity, talking, seeing, hearing and smelling.

Safety Risk Factors :

• Occasionally-Loud noise, cluttered floor surface, contact with skin irritant, toxic exposure (see Material Safety Data Sheets), and nuisance dust, fumes, sprays, and hazardous cleaning solutions.
• Frequently-Slippery floor surfaces, twisting of back and neck and contact with sharp objects.
• Continuously- hazardous equipment (mechanical moving parts).

Other :

• Varied, irregular schedules.
• Working environment involves inside store environment with potential exposure to cold conditions.

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