Customer Care Expert

Job Description

Job Description

Customer Care Expert

The Opportunity

We are looking for a customer-oriented care expert at Pura to join the Customer Care Team. The right candidate would describe themselves as someone genuinely excited to help customers with a knack for problem-solving.

They would be patient, empathetic, and communicative. This person will act as a liaison, provide product / services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

What you'll own :

• Act as a liaison, provide product / services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• Support customers by providing world class customer service via email, chat, and phone calls.
• Providing essential feedback regarding escalation trends, opportunities and challenges to Customer Care Management
• Identify and assess customers’ needs to achieve satisfaction while providing accurate, valid and complete information.
• Take the extra mile to engage customers.
• Troubleshoot and investigate when you don't have enough information to resolve customer complaints.
• Ensure excellent service standards, respond timely and efficiently to customer inquiries, and maintain high customer satisfaction while meeting personal & team quotas.

Experience you'll need :

• 3+ years of experience preferred.
• Proven experience and a passion for customer experience improvement including operational excellence
• Demonstrated ability and self-motivation to excel within an environment of continuous change.
• Solid organizational skills and the ability to multitask, with solid, follow through to complete resolution
• Excellent communication and presentation skills; ability to communicate technical and business requirements as well as sharing customer stories and insights.
• Fast learner with the demonstrated ability to manage multiple priorities in a fast-paced environment
• Proficient typing skills (55 - 70 WPM)
• Experience with CRM Tools is a plus.

This position is full-time, located in Pleasant Grove, UT, with compensation depending on experience. This is a hybrid position.

You must have a private, quiet home space for taking phone calls.

We know that each candidate may not meet all the listed requirements, but please apply anyway!

All Pura’s Story

Pura a company that married smart-home technology and fragrance diffusers, all controlled by the Pura app. At Pura, our mission is to create a luxury fragrance experience in each home that can change moods and brighten days.

We are partnering with the leading premium fragrance brands, celebrities and lifestyle brands in the industry to bring customers’ favorite scents to their home with the touch of a button.

And that’s just the beginning.

Pura started in 2014 and raised a seed round of 4.4M in February of 2020. Pura thrives on hiring or creating the best talent, known as a young and hungry brand that is rapidly becoming a household name around the world.

Check out our Founder’s story and find out more about our perks and benefits offerings on our website. Explore the latest amazing fragrance launches on Instagram @pura.

Join the Pura Team!

candidates are subject to a background check.

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