Information Technology Support AnalystOptomi • Evansville, IN, US
Information Technology Support Analyst
Optomi • Evansville, IN, US
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job_description.job_card.job_descriptionAt least 1 year of experience in technical support, IT monitoring, or system operations Fundamental understanding of networking concepts (TCP / IP, DNS, HTTP, etc.) and IT infrastructure (servers, databases, cloud services such as Azure and AWS) Familiarity with monitoring tools and systems to track and report system health / performance Strong analytical, problem-solving, and communication skills Ability to manage multiple tasks accurately in a fast-paced environment Customer service-oriented with a focus on resolving issues efficiently Desired : Knowledge of observability best practices, cloud-based monitoring services (AWS CloudWatch, Azure Monitor), or certifications (CompTIA A+, Network+, AWS Cloud Practitioner, Microsoft Azure Fundamentals, etc.) Monitor and respond to system alerts / notifications from platforms including Azure, AWS, networks, applications, servers, and databases Diagnose and resolve basic technical issues related to system performance, connectivity, and cloud resources Escalate complex issues to senior analysts or technical teams as needed Document incidents, resolutions, and follow-up actions accurately Perform regular health checks and reporting on on-premises and cloud systems Provide first-level support to clients / end-users via phone, email, or ticketing systems Respond to alerts and conduct preventive tasks to maintain system availability Collaborate with cross-functional teams to improve incident response times and efficiency Stay updated on best practices and emerging monitoring technologies
This range is provided by Optomi. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$25.00 / hr - $30.00 / hr
Information Technology Support Analyst | Hybrid | 2-3x days on site | Evansville, IN
Optomi, in partnership with a leading financial services organization is seeking experienced Information Technology Support Analyst to join their team in Evansville, IN (Hybrid – 2–3 days onsite per week) ! This is an exciting opportunity for a proactive and detail-oriented professional to monitor critical systems across on-premises and cloud infrastructures (Azure and AWS), resolve issues efficiently, and ensure optimal system performance.
What the right candidate will enjoy!
- Hybrid schedule (2–3 days onsite per week)
- Opportunity to work with cutting-edge cloud monitoring tools (Azure, AWS, Grafana, OpsRamp, BigPanda, Elastic, AppDynamics, etc.)
- Collaborative environment focused on continual improvement
Experience of the right candidate :
Responsibilities of the right candidate :
Seniority level : Associate
Employment type : Full-time
Job function : Information Technology, Analyst, and Consulting
Industries : IT Services and IT Consulting, IT System Training and Support, and IT System Operations and Maintenance
Benefits include medical insurance, vision insurance, and 401(k).
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Technology Support Analyst • Evansville, IN, US
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