Resource Sharing Specialist

Position Summary

If the following job requirements and experience match your skills, please ensure you apply promptly.

• Under the general direction of the Interlibrary Services (ILS) Lead, the Resource Sharing Specialist provides support for the resource sharing activities of the Interlibrary Services unit, including handling borrowing and lending requests for library materials from patrons and borrowing institutions;
• retrieving and processing requests through Ex-Libris Alma / Rapido, OCLC / ILLiad, and Rapid ILL; conducting bibliographic searches related to requests;
• troubleshooting problem requests; preparing and scanning materials for electronic delivery; verifying copyright compliance;

processing and preparing materials for shipment (incoming and outgoing); and providing lead work direction to student assistants when the ILS Lead is not available.

Position Information

Resource Sharing

• Processes borrowing, lending, and document delivery requests (including renewals) for library materials from patrons and borrowing institutions through Ex-Libris Alma / Rapido, OCLC / ILLiad, and Rapid ILL.
• Performs complex searches using Library subscription databases, OCLC, and other external online resources to verify, edit, and correct citations in order to facilitate efficient fulfillment and turnaround of Library and patron requests.
• Develops and maintains expertise in software / databases utilized in interlibrary services.
• Maintains accurate records of ILL borrowing and lending transactions.
• Selects the best document supplier for borrowing requests based on cost and turnaround criteria.
• Receives, verifies, reviews, and processes incoming invoices for borrowed materials, lost / damaged ILL materials, and article copying fees.
• Verifies compliance with copyright as well as licensing agreements for article copies requested from electronic journal holdings.
• When the ILS Lead is not available, provides lead work direction to student assistants performing basic resource sharing tasks.
• Serves as a backup for unit student assistants when necessary, including :
• Paging, scanning, and delivering articles electronically for lending and document delivery.
• Paging, processing, and shipping lending material via mail, UPS, and courier services.
• Receiving, checking-in, and performing hold shelf placement of Interlibrary borrowing materials.

Customer Service

• Provides excellent customer service in person, on the phone, and via email.
• Provides timely responses to inquiries regarding the status of borrowing and lending requests.
• Consults with patrons regarding the different types of services the ILS unit provides and how to utilize them.
• Researches and assists in trouble-shooting ILL technology software problems with Interlibrary Services Lead, Library IT staff, and software vendors.
• Troubleshoots both ILL and CSU+ problem requests by identifying request errors and communicating with lending institutions.
• Identifies and researches problems, makes recommendations for their resolution, and suggests ways to improve existing policies, procedures, and the user experience.

Evening Circulation Lead

• During some evening and weekend shifts, provides lead work direction for the overall operations of the Book Checkout & Pickup desk.
• Oversees the checking-in and checking-out of materials, creating and updating patron records, and clearing fines.
• Oversees the Library Retrieval System, providing back-up to picking materials, handling requests, and resolving problems.
• Answers questions and resolves problems.
• Oversees the closing of the desk and provides back-up to closing the building.

Other duties as assigned

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