Job Description
Job Description
Job Title : Customer Service and Satisfaction Representative
Location : Parker, Colorado
Work Arrangement : On-site
Job Summary : The Customer Service and Satisfaction Representative will serve as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring high levels of customer satisfaction.
This role requires a proactive approach to customer service, effective communication skills, and the ability to handle a variety of tasks in a fast-paced environment.
The ideal candidate will have a customer-centric attitude and experience in the waste management industry or a related field.
Key Responsibilities :
1. Customer Interaction :
- Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.
- Provide information about services, billing, and policies.
- Address customer complaints and concerns, working towards swift and effective resolutions.
2. Issue Resolution :
- Handle escalated customer issues and follow up to ensure resolution.
- Coordinate with other departments to resolve service issues and improve customer satisfaction.
- Track and document customer interactions and resolutions.
3. Customer Satisfaction :
- Conduct customer satisfaction surveys and gather feedback.
- Identify trends and common issues to suggest improvements to services and processes.
- Implement initiatives to enhance the customer experience.
4. Account Management :
- Assist customers with account setup, changes, and cancellations.
- Process billing inquiries and payments.
- Update customer records and ensure accuracy of information.
5. Reporting and Analysis :
- Maintain detailed records of customer interactions and transactions.
- Prepare reports on customer service activities and satisfaction metrics.
- Analyze data to identify areas for improvement and report findings to management.
6. Compliance and Safety :
- Ensure all customer service activities comply with company policies, industry regulations, and safety standards.
- Promote a culture of safety and compliance within the team.
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