Manager of Customer Success Programs

VirtualVocations
Renton, Washington, United States
Full-time
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A company is looking for a Manager of Programs, Customer Success - Remote in the United States.Key Responsibilities : Lead and mentor a team of Customer Success ManagersDevelop strategies for customer engagement, retention, and expansionMonitor NPS scores, collaborate cross-functionally, and optimize customer success processesRequired Qualifications : Experience in b2b Customer Success roleExperience in change management and exceeding revenue targets2+ years of managing individual contributorsStrong perspective on digital customer success strategiesProven track record of driving customer satisfaction and retention

3 days ago
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