IT Support Specialist / Service Desk Specialist / Help Desk SpecialistiMPact Business Group • Decatur, MI, United States
serp_jobs.error_messages.no_longer_accepting
IT Support Specialist / Service Desk Specialist / Help Desk Specialist
iMPact Business Group • Decatur, MI, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionAssociate degree and / or trade school certification from an accredited education institution in Computer technology, Information Systems, or a related degree program preferred. Minimum 2-4 years providing technical support in an enterprise environment. Experience provisioning, deploying, troubleshooting, and repairing Windows PCs. Ability to work on-premises at our Decatur MI location with occasional travel to remote plants as needed. Experience with RMM tools, Ticketing Systems (FreshService), Asset Management, and Imaging. Basic understanding of networking concepts including TCP / IP, DHCP, DNS, VPN. Experience writing technical and user-facing documentation.
Job Description
JOB DESCRIPTION
Provides professional support for end users of personal computers or their associated networks, hardware, software, or peripherals. This role requires a diverse skill set to investigate, diagnose, and resolve technical issues while implementing effective long-term solutions. Working collaboratively in a team environment, the role combines technical expertise with strong problem-solving and interpersonal skills to ensure exceptional customer service, enhance organizational productivity, and improve user satisfaction
POSITION RESPONSIBILITIES
- Provide tier one technical support to end-users, including but not limited to onboarding process for new users, maintain user personal computers and maintain computer network systems with necessary upgrades and configurations.
- Assist in the deployment and maintenance of IT infrastructure including workstation, servers, peripherals and networking infrastructure.
- Install or modify software, as recommended or prescribed, for new hardware and various computer-related systems, and address new software or hardware issues with the current systems as needed.
- Participate in the implementation of new technologies and systems, assisting with user adoption and providing feedback for improvements.
- Report on improvements and solutions made, as well as any setbacks.
- Create, edit and update IT documentation including but not limited to training manuals, software deployment and installation documentation, and checklists, for new and updated software, hardware and various computer-related systems.
Job Requirements
EXPERIENCE
serp_jobs.job_alerts.create_a_job
It Support Specialist • Decatur, MI, United States
Job_description.internal_linking.related_jobs
A company is looking for an Information Technology Help Desk Technician to provide technical assistance and support to end-users remotely.
Key Responsibilities Monitor ticketing system and provide...serp_jobs.internal_linking.show_more A company is looking for an IT Specialist who thrives in dynamic environments and can enhance in-house IT expertise.Key Responsibilities Oversee, operate, and optimize IT infrastructure Build wo...serp_jobs.internal_linking.show_more A company is looking for an IT Support Technician I / II.Key Responsibilities Provide technical support through various communication channels for IT products and services Troubleshoot and resolve...serp_jobs.internal_linking.show_more A company is looking for an IT Procurement Specialist to manage the supply chain process for IT hardware and software products and services.
Key Responsibilities Procure products and services, neg...serp_jobs.internal_linking.show_more 
As a Online Help Desk Associate, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via phone, chat, and...serp_jobs.internal_linking.show_more A company is looking for an Expert IT Specialist.Key Responsibilities Design and document hardware solutions and operating system configurations for laptops and desktops Develop and create Windo...serp_jobs.internal_linking.show_more A company is looking for a Remote Customer Technical Support specialist.Key Responsibilities Provide technical assistance and customer education through inbound phone calls regarding alarm system...serp_jobs.internal_linking.show_more A company is looking for an IT Sr.Technical Specialist to drive Discovery, Design, and Solution development for their Specimen Tracking Problem Management System.
Key Responsibilities : Define and ...serp_jobs.internal_linking.show_more A company is looking for a Senior IT Specialist.Key Responsibilities Support the operation of personal computing devices, applications, and network resources Provide hands-on and remote technica...serp_jobs.internal_linking.show_more A company is looking for a Network Operations Center Technician I.Key Responsibilities Utilize and monitor various support tools to proactively assist clients with outages and performance issues ...serp_jobs.internal_linking.show_more A company is looking for a Claims Help Desk Assistant Manager to oversee technical support functions and team performance.
Key Responsibilities Oversees execution of Claims Help Desk and Technical...serp_jobs.internal_linking.show_more A company is looking for an IT Support Specialist (Veterinary-Focused).Key Responsibilities Investigate, resolve, and escalate issues within system applications Query and manipulate data using T...serp_jobs.internal_linking.show_more A company is looking for a Triage Technician, IT.Key Responsibilities Answer phone calls from supported dental offices and monitor requests Assist team members with technical requests and route ...serp_jobs.internal_linking.show_more A company is looking for an IT Support Analyst to provide technical assistance and support to end-users in a remote work environment.
Key Responsibilities Respond to user inquiries and provide tec...serp_jobs.internal_linking.show_more A company is looking for a Service Desk Technician (Night Shift) to provide operational support services for the Department of Homeland Security.
Key Responsibilities Provide remote computer suppo...serp_jobs.internal_linking.show_more A company is looking for a Compliance Helpdesk professional.Key Responsibilities Maintain 3-hour SLA on ticket responses within HALO Troubleshoot Mavent fails related to ATR / QM, State Rules, TIL...serp_jobs.internal_linking.show_more Take the next step in your career as our new Amazon IT Support Technician to assist with organizing, stocking, and general upkeep, coordinate tasks to ensure deadlines are met, and support the prep...serp_jobs.internal_linking.show_more A company is looking for a Live Channel Help Desk Manager.Key Responsibilities Lead a team of Level Two analysts and associates to meet customer service and quality standards Coach and develop h...serp_jobs.internal_linking.show_more A company is looking for a Customer Support Specialist to join their customer service team.Key Responsibilities Act as the front-line representative for customer communication and issue acknowled...serp_jobs.internal_linking.show_more 
Midwest Energy & Communications (MEC) is seeking a motivated and tech-savvy Help Desk Technician to join our IT team in Cassopolis, MI.
In this hands-on, customer-facing role, you'll be the firs...serp_jobs.internal_linking.show_more
Remote Help Desk Technician
VirtualVocations • South Bend, Indiana, United States
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
IT Specialist
VirtualVocations • South Bend, Indiana, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
IT Support Technician
VirtualVocations • South Bend, Indiana, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
IT Procurement Specialist
VirtualVocations • South Bend, Indiana, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Online Help Desk Associate
TradeJobsWorkforce • 49084 Riverside, MI, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Expert IT Specialist
VirtualVocations • South Bend, Indiana, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Remote Technical Support Specialist
VirtualVocations • South Bend, Indiana, United States
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
IT Senior Technical Specialist
VirtualVocations • South Bend, Indiana, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Senior IT Specialist
VirtualVocations • South Bend, Indiana, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Network Operations Center Technician
VirtualVocations • South Bend, Indiana, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Claims Help Desk Manager
VirtualVocations • South Bend, Indiana, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Veterinary IT Support Specialist
VirtualVocations • South Bend, Indiana, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
IT Service Desk Triage Technician
VirtualVocations • South Bend, Indiana, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
IT Support Analyst
VirtualVocations • South Bend, Indiana, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Service Desk Technician
VirtualVocations • South Bend, Indiana, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Compliance Helpdesk Specialist
VirtualVocations • South Bend, Indiana, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Amazon IT Support Technician
TradeJobsWorkforce • 49084 Riverside, MI, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Live Channel Help Desk Manager
VirtualVocations • South Bend, Indiana, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Support Specialist
VirtualVocations • South Bend, Indiana, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Help Desk Technician
Midwest Energy & Communications • Cassopolis, MI, USA
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_variable_days