Position Type : Regular Full Time
Regular Full Time
What we are looking for :
This position involves resident services, leasing, and team development. We are seeking a detail-oriented individual with strong customer service skills.
Organized, and able to multi-task with the ability to effectively lead, coach, and motivate the team. Excellent written and verbal communication skills. Spanish speaking a plus.
WHAT WE ARE LOOKING FOR :
This position is responsible for assisting the property manager in the overall operations of the
community, development of the team, and maintaining community compliance with all
policies, procedures, and internal quality control standards. Through dynamic leadership you
will be tasked with creating extraordinary experiences for customers and team members. WHAT WE EXPECT FROM YOU :
Encourage and build positive relationships with team members, customers, and
vendors
Create valuable experiences by providing high levels of customer service to all
customers and team members
- Assist in hiring, training, coaching, counseling and managing of team
- Ensure Southern Management policies, procedures, and internal quality control
standards are upheld at all times
Demonstrate behaviors that cultivate a positive work culture and align with Southern
Management's mission, vision, and values
- Assist in preparation of annual budget and community plans
- Assist in management of all day-to-day operations on-site
- Support all marketing and sales efforts
- Perform leasing, service coordination, administrative, bookkeeping and collection
duties, as necessary
- Respond in emergency situations, as needed
- Stay abreast of industry trends
- Contribute to community / company engagement efforts
- Perform other duties as assigned by manager and / or supervisor
JOB KNOWLEDGE & SKILLS :
- Excellent written and verbal communication skills
- Exceptional customer service skills
- Ability to effectively lead, coach, and motivate
- High-level critical thinking skills
- Knowledge of current applicable laws
- Strong organizational skills
- Excellent interpersonal skills
- Adaptability and flexibility in fast paced environments
- Aptitude with Microsoft Word and Excel
- Experience with Yardi software products a plus
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