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Senior Quality Assurance Lead
VirtualVocationsMontgomery, Alabama, United Statesjob_description.job_card.variable_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Senior Agent Enablement & Vendor Operations Quality Lead.
Key Responsibilities
Own and evolve QA methodologies across the organization and BPO vendors
Partner with BPO QA teams and internal analysts to ensure scoring consistency and transparency
Conduct Root Cause Analysis to identify performance trends and training opportunities
Required Qualifications
3+ years of experience in a BPO or contact center environment
1+ year of experience in a Quality Assurance role
Experience partnering directly with BPO QA teams or managing QA programs
Familiarity with QA tools such as Loris.ai or similar
Data-driven mindset with strong analytical skills and comfort with Excel or dashboard tools
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Quality Assurance Lead • Montgomery, Alabama, United States
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