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General Manager (Sbarro)

General Manager (Sbarro)

Las Vegas PetroleumSavanna, OK, US
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Key Responsibilities :

1. Operational Management :

  • Oversee the daily operations of the Sbarro restaurant, ensuring consistent quality in food and service.
  • Maintain cleanliness, organization, and presentation of the restaurant in accordance with Sbarro standards.
  • Ensure the restaurant operates efficiently during all shifts, maintaining appropriate staffing levels for peak and off-peak hours.
  • Ensure all food preparation and kitchen procedures meet health and safety guidelines, and monitor food quality.

2. Staff Management :

  • Recruit, hire, train, and manage restaurant staff, including cooks, cashiers, and service staff.
  • Develop work schedules to ensure adequate coverage during all hours of operation.
  • Provide leadership and motivation to staff, ensuring they follow operational procedures and deliver excellent customer service.
  • Conduct performance evaluations and provide coaching and feedback to improve staff performance.
  • Handle employee issues, resolve conflicts, and provide training to maintain high service standards.

    • 3. Customer Service :

  • Ensure a high level of customer satisfaction by providing exceptional service in a fast-paced environment.
  • Address customer complaints or concerns promptly and professionally, ensuring a positive dining experience.
  • Monitor customer feedback to identify areas for improvement and ensure customer expectations are met.

    • 4. Financial and Budget Management :

  • Oversee the restaurant’s financial performance, including managing costs, maximizing profitability, and controlling waste.
  • Monitor and analyze sales data, expenses, and labor costs to meet or exceed financial targets.
  • Develop and manage budgets for food costs, labor costs, and other operating expenses.
  • Prepare financial reports and make data-driven decisions to improve profitability.
  • Ensure proper cash handling, register procedures, and accounting are followed.

    • 5. Inventory and Supply Chain Management :

  • Oversee inventory management, including ordering and receiving supplies and ensuring stock is maintained at optimal levels.
  • Monitor inventory usage and implement controls to reduce waste and minimize food cost.
  • Work with vendors and suppliers to ensure timely delivery and quality of supplies.

    • 6. Compliance and Health / Safety Standards :

  • Ensure the restaurant complies with local health codes, safety regulations, and company policies.
  • Ensure staff follows all food safety, sanitation, and operational procedures to maintain a safe and clean work environment.
  • Regularly audit the restaurant to ensure compliance with operational standards and company guidelines.

    • 7. Marketing and Promotions :

  • Implement and support marketing initiatives and local promotions to drive traffic and increase sales.
  • Develop and execute strategies to promote Sbarro’s menu items, seasonal offerings, and special deals.
  • Work with the franchise owner or area manager to execute corporate marketing campaigns and ensure proper brand representation.

    • 8. Team Development :

  • Foster a positive work environment where employees feel valued, motivated, and engaged.
  • Provide training to enhance employees' skills, focusing on customer service, food safety, and operational efficiency.
  • Identify and develop internal candidates for career growth within the company.

    • Qualifications :

  • Experience : 3-5 years of experience in restaurant management or a similar role, with experience in a fast-paced food service environment.
  • Skills :
  • Strong leadership and interpersonal skills with the ability to manage and motivate a team.
  • Knowledge of financial management, including budgeting, cost control, and financial analysis.
  • Excellent customer service skills with the ability to address and resolve issues promptly.
  • Strong organizational skills and the ability to multitask in a fast-paced environment.
  • Proficient in using point-of-sale (POS) systems, inventory software, and restaurant management tools.
  • Understanding of food safety regulations and health compliance standards.
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    General Manager • Savanna, OK, US