Service Advisor
AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs.
With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services.
Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.
So what do you say? Are you ready to be part of something big?
As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations.
Along with your communication skills and automotive knowledge, you’ll utilize leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles.
Position Overview
Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers.
In this position, you’ll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technician’s recommendations to the customer in easy-to-understand language and suggest up-sell opportunities to keep the customer’s vehicle safe.
What Will I Do Every Day?
Set, confirm and prepare for appointments with customers so they can have a great service experience
Meet or exceed targeted sales goals & the targeted customer satisfaction index
Greet customers in a friendly manner when they arrive
Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
Produce repair orders for customers, including cost and time estimates, with full transparency
Communicate frequently with technicians and parts associates to ensure timely completion of work
Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
Follow up with customers to ensure satisfaction
Gain superior product knowledge to effectively help customers
Provide an exceptional customer experience to drive loyalty
What are the requirements for this job?
High school diploma or equivalent
Proven ability to provide an exceptional customer experience
Ability to set and achieve targeted goals
Prior sales experience preferred but not required
Demonstrated communication, consultative, interpersonal and organizational skills
The willingness to follow up with customers
Experience and desire to work with technology
Valid in-state driver’s license and an acceptable, safe driving record
Compensation : $3,572 - $9,188
The expected annual salary for this role is between $0.00 - $0.00, dependent upon each candidate’s unique experience and qualifications.
Exciting Benefits and Perks Await You :
Competitive compensation and 401k matching
Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits
Exclusive RX Pet program offering discounts on medications
Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide.
We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply.
Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry.
We value innovation, teamwork, and a commitment to making a positive impact in the world.
Financial Advisor
Cetera Investment Services is searching for a Financial Advisor for:. With a strong focus on sales and customer service, the Financial Advisor should be a true “people person' who enjoys developing professional and mutually beneficial relationships with a wide variety of customers. The Financial Adv...
Customer Service Advisor - S Thor St - Spokane
What You’ll Do:As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and services to present oil change options and additional services. We will help you become an expert on our...
Findlay Honda Service Advisor
We're seeking top talent to help grow our business and keep up with the high demand in our service drives. You are well-versed in product offerings, inventory needs, technician scheduling and customer service. Candidates with experience in retail automotive sales, finance management, business develo...
Financial Advisor
In the recruiting of Financial Advisors, First Command is committed to a policy of non-discrimination pursuant to the high standards of our company values and in compliance with federal, state and local laws and will not discriminate in hiring or employment on the basis of race, color, religion, nat...
Service Advisor I
Service Advisor I 53 Springs Rd, Washington, NC 27889, USA Req #1444 Monday, November 4, 2024 PRIMARY FUNCTION: This position is responsible for coordinating and scheduling all service repair work into the shop to maximize department production capabilities. Uses Service Advisor ...
Express Service Advisor
As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, emp...
RV Service Advisor
Start your journey with Blue Compass RV as we are looking a Service Advisor to join our team. WHAT WE ARE LOOKING FOR:* Determine specialized product needs and services by working directly with customers* Provide estimates for designated installations prior to scheduling appointments* Ability to mul...
Service Advisor
Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. AutoNation is one of the ...
Associate Service Advisor
Providing personal, trusted service by reviewing the comprehensive repair process with customers. ...
Service Advisor - Speedco
Service Advisors drive sales success in our Truck Care facilities through salesmanship, leadership, and customer service. Seeking a customer-oriented Service Advisor to be the primary contact between customers and the sales department. They are key team members, combining technical and managerial sk...