Managed Omnichannel Solutions Product Delivery Manager - Payments - Vice President

Job Description

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Sr. Product Delivery Manager for our Managed Omnichannel Solutions you will work to enhance and optimize the way products are delivered to customers.

As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Own and execute all business matters related to our Managed Omnichannel Solution. This includes managing external partner relationships, tracking all issues, overseeing escalated matters, and accurately executing financial billing / invoicing matters.
• Responsible for all product delivery effort, being our voice of the client with our trusted partners, ensuring successful execution and delivery.

This includes maintaining an effective internal / external support & escalation process, issue tracking, and ensure defects are resolved meeting all service level agreements (SLA)s.

Own all business results and reporting to leadership and other stakeholders. Responsible for the success of all product initiatives and strategy related to the solution.

This includes identifying and removing any technical or operational roadblocks while monitoring product performance.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies
• Strong knowledge and experience of payment gateway and card present processing behaviors and comprehends omnichannel use cases and shopper journeys.
• Self-managed and motivated with the ability to prioritize and execute on multiple concurrent initiatives in a fast-paced and results-driven environment.

Strong ability to analyze issues & problems, assume ownership, recommend solutions, and communicate effectively & confidently.

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics
• Proven track record with multi-faceted payment platform implementations for large and mid-tier enterprise businesses
• Experience with a blend of product management, project management, operational execution, product data analytics, budgeting, P&L management, and technical support.

About Us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.

P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.

For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability / Veterans

About the Team

J.P. Morgan Payments is among the world's largest, most trusted and innovative full-service providers in one of the most dynamic and rapidly transforming spaces in financial services.

In addition to providing international cash management, liquidity, commercial card, FX, escrow solutions, merchant services and trade finance, we continue to invest in future-growth initiatives, such as blockchain, AI & ML, as well as form partnerships with rising fintechs to expand our client base and product offerings.

Boasting more than 135,000 clients in over 180 countries, J.P. Morgan Payments offers specialized solutions that provide operating efficiencies and value beyond other standardized solutions available in the market.

Our global product and technology platform, integrated client service model and network of operational centers enable J.

P. Morgan Payments to deliver a consistent set of services to clients no matter where they are across the world.