Job Description : Responsibilities
Responsibilities
- Respond to customers, agents and broker / dealer’s requests via telephone or email, providing high quality service to BrightHouse Financial (BHF) Annuity customers who have insurance or other financial service products or benefit plans
- Research and respond to questions regarding status updates, policy provisions of fixed and variable annuities, errors, application & contract discrepancies, and processing delays
- Educate Financial Service Representatives on market requirements, processes, contract provisions and annuity products
- Efficiently process transactions and track responses to ensure completion
- Enhance and strengthen the relationship between the customer and BHF using strong communication skills, keen listening skills and empathy
- Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry
- Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills
Required Qualifications
- High School diploma
- 1-2 years customer service experience
- Must obtain FINRA (formerly NASD) Series 6 license within 90 days of hire
- Outstanding customer service skills and dedication to providing exceptional customer care
- Exceptional listening and analytical skills
- Solid time management skills
- Ability to multitask and successfully operate in a fast paced, team environment
- Must adapt well to change and successfully set and adjust priorities as needed
Preferred Qualifications
- Some college experience or a trade or professional certification
- Insurance or Financial Services industry experience or Product specific experience
- Prior Call Center experience is highly preferred
- A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions
- A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment
- Strong computer / keyboard skills as well as solid math, analytical and problem-solving skills
Working environment :
- Remote within United States only
- Work a shift during the hours of operation of 7 : 30 AM to 5 : 30 PM Monday Friday; must be flexible in regard to overtime & shift worked, which may change based on business needs
- Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States
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